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Frequently Asked Questions

 

OFFICE OF FINANCIAL AID

ANSWERS TO FREQUENTLY ASKED QUESTIONS

 

How do I apply for financial aid and what are the SUNY New Paltz school codes?

How do I accept my awards on my.newpaltz.edu?

I want to move off-campus.  How will this affect my financial aid?

I'm trying to accept my aid on my.newpaltz.edu but I am experiencing problems logging in.

Why is my accepted aid not showing as a deferral on my semester invoice from Student Accounts?

Why is Student Accounts emailing me to "Make Payment and Acknowledge your Semester Charges" when I have financial aid to cover my invoice?

My FAFSA was selected for verification.  What do I need to do? 

How do I get a Federal student loan and sign my MPN (Master Promissory Note)?

How does my parent apply for a Federal parent loan? And what if my parent is denied?

I plan to study abroad. How does this affect my financial aid?

I have questions about my semester bill/invoice. Whom do I contact?

I need a part-time job. What's available?

When will I get any money? Can my refund be direct deposited?

Does New Paltz offer a Time-Payment Plan?

What is the cost of attendance for undergrads at New Paltz?

How do I get proof of my family's food stamps or SNAP benefits?

 

 

 Q. How do I apply for financial aid and what are the New Paltz school codes?

A. Review our step-by-step guide: How To Apply For Financial Aid On The Web or read about the data retrieval process for filing the fafsa HERE.  Please also note that our FAFSA Title IV School Code (for use in Step 6) is 002846. Our undergrad TAP Code is 0925.

 

Q. How do I accept my awards on my.newpaltz.edu?

A. Navigation Tips for Accepting Aid on my.newpaltz.edu (access/print as PDF file):

1) Sign on to my.newpaltz.edu. Navigate to the Financial Aid page. (Student Services/Money/My Financial Aid)

2)  Click on Accept/Decline your financial aid awards.

3) On the Aid Year page, click the drop down box next to Select Aid Year to select the appropriate aid year and then click Submit.

4) Click on the Terms and Conditions tab to read important award information. 

5) Click on Accept Award Offer. Accept or Decline Aid as instructed. Click either Accept Full Amount All Awards or Submit Decision.

6) You may now want to return to the first page by clicking on the Financial Aid tab at the top to review the section "Important Reminders".

Q. I want to move off-campus.  How will this affect my financial aid?

A. If you specified ON CAMPUS on your FAFSA you do not need to change that answer to OFF CAMPUS since both answers incorporate living expenses into the school budget.  A student will be offered the same aid package whether they live on or off-campus.  If you live off-campus then your bill will be about $5200 less than your on-campus bill each semester, since the college won't charge you for room and board.  If your aid exceeds your bill, the excess funds get refunded to you to help pay for off-campus expenses.  You can use that refund to pay your landlord, to buy food, etc.  Just remember that refunds don't get issued til after the fall or spring semester starts per the following schedule:

→Direct student and parent loan monies will disburse starting the second week of the fall and spring semester.

→Pell grants are disbursed around the third week of the fall and spring semester.

→NYS TAP grants are typically disbursed after the mid-point of the fall and spring semester.

→Summer aid typically disburses in July

Students can get refunds direct deposited by setting up a payment profile (e-refund) within their My Student Account on my.newpaltz. Otherwise, students who live off campus will have their exchange checks mailed to them.  Please know that any refunds from a Parent PLUS Loan will not be directed deposited into the student's checking account. Instead, PLUS exchange checks always get mailed to the parent's permanent address.

Refunds are issued by The Office of Student Accounts. More info can be found on their website: EXCHANGE CHECKS

 

Q. I'm trying to accept my aid on my.newpaltz.edu but I am experiencing problems logging in.

A. You can contact the student help desk by phone at (845) 257-3597 or by email at helpdesk@newpaltz.edu.

 

Q. Why is my accepted aid not showing as a deferral on my semester invoice from Student Accounts?

A. After you accept your aid online it typically takes one business day for the awards to show as a credit. If you have waited a day and it's still not showing then...

→ Are you enrolled part-time?  Aid eligibility is based on fulltime unless you specify otherwise.  Submit this part-time enrollment form to the Financial Aid Office and we will make any necessary adjustments to your package.  Once your package is adjusted to part-time then it will show as a credit.

→ Is it late in the semester?  If you just accepted a loan very late in the semester then it will not show as a credit until the money has been disbursed to the school.  To avoid this, make sure to file your FAFSA by our priority deadlines!

 

Q. Why is Student Accounts emailing me to "Make Payment and Acknowledge your Semester Charges" when I have financial aid to cover my invoice?

A. Student Accounts is emailing you because you need to accept financial responsibility by "accepting" your semester charges.  Many people confuse accepting your financial responsibility with accepting your aid.  However, accepting your financial responsibility and accepting your aid are two different things.  Even if you have already accepted your Financial Aid you'll still need to accept your semester charges on your invoice.  You must accept your charges EVERY semester you attend, regardless of your financial aid awards.

If you have any other questions about accepting your financial responsibility, please contact the Office of Student Accounts via email at stuacct@newpaltz.edu, by phone at 845 257-3150, or in person in Room 210, Haggerty Administration Building.

 

Q. My FAFSA was selected for verification.  What do I need to do? 

A. View our verification page for complete information.  Please know that any requested documents will be posted online at my.newpaltz - My Financial Aid - Eligibility.


Q. How do I get a Federal student loan and sign my MPN (Master Promissory Note)?

A. You must file the FAFSA at www.fafsa.ed.gov and accept the award letter notification at my.newpaltz.edu.

You are also required to complete a Master Promissory Note (MPN) and entrance counseling (first-time borrowers only) on the Federal website: www.studentloans.gov. Login using your fafsa pin. 

-Complete MASTER PROMISSORY NOTE for Subsidized/Unsubsidized loan. (Direct Loan promissory notes are valid for 10 yrs.) 

-If you are a first-time borrower then also complete ENTRANCE COUNSELING on that site as well.  Questions about entrance counseling can be directed to the Loan Counseling Office.

 

Q. How does my parent apply for a Federal parent loan?

A. You must file the FAFSA at www.fafsa.ed.gov and accept the award letter notification at my.newpaltz.edu. Then the parent must go to www.studentloans.gov and click SIGN IN to login with the PARENT fafsa pin. Then click 'REQUEST A DIRECT PLUS LOAN' and select PARENT PLUS. This application must be completed for EVERY YEAR the parent wants to take out a PLUS loan.  Also visit our PLUS page for additional information.

If your parent is credit-denied for the PLUS loan, then the student may be eligible for additional unsubsidized loan monies.  If denied, please email our office at FAO@newpaltz.edu to request the extra student loans. 


Q. I plan to study abroad.  How does this affect my financial aid?

A. Typically, aid amounts do not increase when studying abroad.  Visit our new Study Abroad page or view our brochure for more info.   

 

Q. I have questions about my semester bill/invoice. Whom do I contact?

A. You can view your semester bill/invoice online at my.newpaltz - My Student Account. For questions, please contact the Office of Student Accounts by phone at (845) 257-3150, by fax at
(845) 257-3495 or by e-mail at stuacct@newpaltz.edu.

 

Q. When will I get any money?  Can my refund be direct deposited?

A. If a student's finalized financial aid exceeds their charges, Student Accounts will issue a refund for the amount of the overpayment.  Refunds get issued right after the award disburses per the following schedule: 

→Direct student and parent loan monies will disburse starting the second week of the fall and spring semester. 

→Pell grants are disbursed around the third week of the fall or spring semester.

→NYS TAP grants are typically disbursed after the mid-point of the fall and spring semester. 

→Summer aid typically disburses in July.

Students can get refunds direct deposited by setting up a payment profile (e-refund) within their My Student Account on my.newpaltz.  Otherwise, students who live off campus will have their exchange checks mailed to them and on-campus students will receive notification to sign for their checks at the Office of Student Accounts (HAB 204).  Please know that any refunds from a Parent PLUS Loan will not be directed deposited into the student's checking account.  Instead, PLUS exchange checks always get mailed to the parent's permanent address.  

Refunds are issued by The Office of Student Accounts.  More info can be found on their website: EXCHANGE CHECKS


Q. I need a part-time job. What's available?

A. If you have been awarded Work Study, please see the SUNY NP Work Study site.

For a list of on-campus, non-Work Study employment opportunities please visit the Student Assistant Page on the Payroll website.

For a list of off-campus job opportunities, log onto the SUNY NP JOBX site to searchfor off-campus jobs 24/7 on the web.

 

Q. Does New Paltz offer a Time-Payment Plan?

A. The Office of Student Accounts offers the New Paltz Payment Plan.  Parents can also visit the Parent Page for more helpful info! 

 

Q. What is the cost of attendance for undergrads at New Paltz?

A. View our costs here: COST OF ATTENDANCE

 

Q. How do I get proof of my family's food stamps or SNAP benefits?

A. New York State residents who receive food stamps or Supplemental Nutrition Assistance Program (SNAP) benefits can log into their account at https://mybenefits.ny.gov to view their benefits and print off proof of their account status to submit to the Financial Aid Office.  You can also contact your local agency for documentation for the specific years (2012 or 2013 documentation for 2014-2015 financial aid).