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FAQ & Support


Academic Integrity Policy

Student Identification Policy

Disability Resource Center


Technology Use Policy

Undergraduate Appeals

Graduate Appeals

SUNY Distance Learning Complaint Resolution

NYSED Complaint Resolution

Out-of-State Students

  • Students residing in states other than New York may, after exhausting campus procedures, file complaints according to the policies of the state in which they reside. To assist students, the State Authorization Reciprocity Agreement (NC SARA) has compiled the appropriate contact information for each state. The list can be accessed at



Blackboard FAQ

Blackboard Help Articles

Blackboard YouTube

Collaborate FAQ



Hawksites FAQ

Office 2016 For Students

Web Ex




Graduate Academic Policies

Undergraduate Academic Policies

Center For Student Success

Disability Resource Center

Psychological Counseling Center

Writing and Studying Resources

Sojourner Truth Library

Films on Demand

Student Research Guide


Fall 2020 Teaching Modalities

During the Fall 2020, New Paltz will recognize the above five teaching modalities.  Details, including definitions, when/where descriptions, instructional considerations, contingency planning, and COVID-19 considerations, follow the above modality matrix.

Course Development Process

Please use the attached Procedures for Online Hybrid Certification and Recertification for detailed guidelines and procedures and the Fall 2020 Application Form to apply for development funds.  This Faculty Certification and Recertification one-sheet may be useful in understanding the options, priorities and timelines for online/hybrid faculty development.  If you have questions about the development process, please contact the Assistant Vice President for Graduate & Extended Learning at  

Accessible Classroom

  • Please log into your Blackboard Account and find The Accessible Classroom: Faculty Toolkit located in your Community resources.



How do I login?

Blackboard is a single sign-on system; faculty, staff, registered students, and auditors who first log in to can use the Blackboard link to automatically have access to Blackboard.


What hardware/software do I need?

The Office of Instructional Technology recommends using either Chrome or Firefox as your browser for the best Blackboard experience.


How do I reset my password?

You can use our self-service password reset tool by going to and clicking on the “Forgot Username/Password” link.


How do I manage my account? is a portal through which students, faculty/staff, applicants, and alumni gain access to various self-service and administrative applications.


How do I get help?

IT Service Desk 
Humanities 103 
845-257-HELP (4357)


Do you have a Disability Resource Office?



Are you Veteran/Military Friendly?