FAQ & Support
SUNY New Paltz is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to SUNY New Paltz for investigation and resolution by contacting the Associate Provost for Academic Planning & Learning Innovation/Dean of Continuing & Online Education at email@example.com. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outline here. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here. Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.
Professional Licensure & Certification Disclosures
ACADEMIC SUPPORT & SERVICES
Undergraduate Academic Policies
Psychological Counseling Center
Writing and Studying Resources
An array of useful resources are available on the Remote Resources webpage and in the New Paltz Knowledge Base.
Open SUNY Course Quality Review (OSCQR)
Our campus uses OSCQR, the OpenSUNY Course Quality Review, for assessing the inclusion and effectiveness of best practices in remote learning including approaches and strategies for ensuring "regular and substantive interaction." A fillable OSCQR form with links to the SUNY OSCQR site is available in the New Paltz Instructional Technology Knowledge Base along with an annotated guide to the form.
Course Development Process
Please use the attached Procedures for Online Hybrid Certification and Recertification for detailed guidelines and procedures and the Application Form to apply for development funds. This Faculty Certification and Recertification one-sheet may be useful in understanding the options, priorities and timelines for online/hybrid faculty development. If you have questions about the development process, please contact the Assistant Vice President for Graduate & Extended Learning at firstname.lastname@example.org.
- Please log into your Blackboard Account and find The Accessible Classroom: Faculty Toolkit located in your Community resources.
How do I login?
Blackboard is a single sign-on system; faculty, staff, registered students, and auditors who first log in to my.newpaltz.edu can use the Blackboard link to automatically have access to Blackboard.
What hardware/software do I need?
The Office of Instructional Technology recommends using either Chrome or Firefox as your browser for the best Blackboard experience.
How do I reset my password?
You can use our self-service password reset tool by going to my.newpaltz.edu and clicking on the “Forgot Username/Password” link.
How do I manage my account?
my.newpaltz.edu is a portal through which students, faculty/staff, applicants, and alumni gain access to various self-service and administrative applications.
How do I get help?
IT Service Desk
Do you have a Disability Resource Office?
Are you Veteran/Military Friendly?