FAQ & Support
INSTITUTIONAL POLICIES
COMPLAINT RESOLUTION
SUNY New Paltz is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to SUNY New Paltz for investigation and resolution by contacting the Associate Provost for Academic Planning & Learning Innovation/Dean of Continuing & Online Education at millss@newpaltz.edu. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outline here. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here. Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.
Professional Licensure & Certification Disclosures
TECHNICAL SUPPORT
Find answers to your technical support questions through the TeamDynamix Knowledge Base.
ACADEMIC SUPPORT & SERVICES
Undergraduate Academic Policies
Psychological Counseling Center
FACULTY RESOURCES
An array of useful resources and the ticketing systtem are available in the New Paltz Knowledge Base.
What are the new Certification Requirements?
Foundational Certification (required to teach online, lasts 3 years)
- Training content (Core DLE/Core Pedagogy, and Core Accessibility) available on demand in D2L Brightspace and remains available for on-going access as needed
- Review content (Core DLE/Core Pedagogy, and Core Accessibility) at your own pace
- Score 80% or better on all 3 content area checkpoints (faculty who have already completed Core DLE/Core Pedagogy do not need to retest those two content areas)
Full Certification (must be achieved within 3 years of attaining Foundational Certification, lasts 4 years)
- Training content (Core Modalities, Advanced Skills) available in D2L Brightspace upon successful Foundational Certification and remains available for on-going access as needed
- Review content at your own pace
- When you feel ready, sign up for one of 4 annual OSCQR course reviews
Recertification (must be achieved every 4 years once you have achieved Full Certification)
- Recertification content (Tools and Best Practices Update) and skills review quiz available to all certified faculty in D2L Brightspace
- When you need recertification, score 80% or better or the content/skills checkpoints and sign up for one of 4 annual OSCQR course reviews
Where can I find the new training and certification?
- The training and certification is in Brightspace. Look for your course “NEW Faculty and Staff Foundational Certification Training”.
Why did we launch the new training?
- New SUNY-wide Brightspace platform means everyone must learn new platform
- Legal requirement to make online content accessible
- More faculty need flexible, on-demand and automated training
Why use quiz scores as the measure for Foundational Certification?
- To give experienced online educators the opportunity to “test out” of familiar content and to remove wait-times and allow for automated Foundational Certification
Do Faculty who completed Core DLE and/or Core Pedagogy in 2022 have to re-do the training?
- No, but they do still need to complete the new Core Accessibility training (Module 3 in the Foundational Training in Brightspace)
How much time should it take to do the training and certification?
- OIT estimates 2 hours for each module if viewed in their entirety (6 total hours), although experienced online faculty are unlikely to need much time in Modules 2/3
- Even highly skilled educators with online experience should expect 2 hours with Module 1 unless they have prior Brightspace experience
Who should I reach out to if I have questions?
- You can reach out to Shala Mills at millss@newpatlz.edu or to Kate Bohan at bohank@newpaltz.edu.
What is Open SUNY Course Quality Review (OSCQR)
Our campus uses OSCQR, the OpenSUNY Course Quality Review, for assessing the inclusion and effectiveness of best practices in remote learning including approaches and strategies for ensuring "regular and substantive interaction." A fillable OSCQR form with links to the SUNY OSCQR site is available in the New Paltz Instructional Technology Knowledge Base along with an annotated guide to the form.
How do I get IT help?
IT Service Desk
Humanities 103
845-257-HELP (4357)
servicedesk@newpaltz.edu
Support.newpaltz.edu
INSTITUTIONAL POLICIES
COMPLAINT RESOLUTION
SUNY New Paltz is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to SUNY New Paltz for investigation and resolution by contacting the Associate Provost for Academic Planning & Learning Innovation/Dean of Continuing & Online Education at millss@newpaltz.edu. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outline here. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here. Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.
TECHNICAL SUPPORT
ACADEMIC SUPPORT & SERVICES
Undergraduate Academic Policies
Psychological Counseling Center
An array of useful resources and the ticketing systtem are available in the New Paltz Knowledge Base.
