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FAQ & Support


SUNY New Paltz is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here.  Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to SUNY New Paltz for investigation and resolution by contacting the Associate Provost for Academic Planning & Learning Innovation/Dean of Continuing & Online Education at If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outline here.  And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here.  Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.  

Professional Licensure & Certification Disclosures


An array of useful resources and the ticketing system are available in the New Paltz Knowledge Base.  

 What are the new Certification Requirements?

 Foundational Certification (required to teach online, lasts 3 years)

  • Training content (Core DLE/Core Pedagogy, and Core Accessibility) available on demand in D2L Brightspace and remains available for on-going access as needed
  • Review content (Core DLE/Core Pedagogy, and Core Accessibility) at your own pace
  • Score 80% or better on all 3 content area checkpoints 

Re-certification (must be achieved within 3 years of attaining Foundational Certification, lasts 4 years)

  • Training content (Core Modalities, Advanced Skills) available in D2L Brightspace upon successful Foundational Certification and remains available for on-going access as needed
  • Review content at your own pace
  • When you feel ready, sign up for one of 4 annual OSCQR course reviews

Where can I find the new training and certification? 

  • The training and certification is in Brightspace.  Look for your course “NEW Faculty and Staff Foundational Certification Training”.  

Who should I reach out to if I have questions?

What is Open SUNY Course Quality Review (OSCQR) 

Our campus uses OSCQR, the OpenSUNY Course Quality Review, for assessing the inclusion and effectiveness of best practices in remote learning including approaches and strategies for ensuring "regular and substantive interaction."  A fillable OSCQR form with links to the SUNY OSCQR site is available in the New Paltz Instructional Technology Knowledge Base along with an annotated guide to the form. 

How do I get IT help?

IT Service Desk 
Humanities 103 
845-257-HELP (4357)