FAQ & Support
TECHNICAL SUPPORT
Find answers to your technical support questions through the TeamDynamix Knowledge Base.
PROFESSIONAL LICENSURE DISCLOSURES
FACULTY RESOURCES
An array of useful resources and the ticketing system are available in the New Paltz Knowledge Base.
What are the new Certification Requirements?
Foundational Certification (required to teach online, lasts 3 years)
- Training content (Core DLE/Core Pedagogy, and Core Accessibility) available on demand in D2L Brightspace and remains available for on-going access as needed
- Review content (Core DLE/Core Pedagogy, and Core Accessibility) at your own pace
- Score 80% or better on all 3 content area checkpoints
Re-certification (must be achieved within 3 years of attaining Foundational Certification, lasts 4 years)
- Training content (Core Modalities, Advanced Skills) available in D2L Brightspace upon successful Foundational Certification and remains available for on-going access as needed
- Review content at your own pace
- When you feel ready, sign up for one of 4 annual OSCQR course reviews
Where can I find the new training and certification?
- The training and certification is in Brightspace. Look for your course “NEW Faculty and Staff Foundational Certification Training”.
Who should I reach out to if I have questions?
- You can reach out to Shala Mills at [email protected] or to Kate Bohan at [email protected].
What is Open SUNY Course Quality Review (OSCQR)
Our campus uses OSCQR, the OpenSUNY Course Quality Review, for assessing the inclusion and effectiveness of best practices in remote learning including approaches and strategies for ensuring "regular and substantive interaction." A fillable OSCQR form with links to the SUNY OSCQR site is available in the New Paltz Instructional Technology Knowledge Base along with an annotated guide to the form.
How do I get IT help?
IT Service Desk
Humanities 103
845-257-HELP (4357)
[email protected]
Support.newpaltz.edu