Automated Messaging from Starfish
When instructors raise a tracking item within Starfish a network of support is activated. When a flag is raised, for instance, a message is immediately generated and sent to the student’s New Paltz Outlook email. This automated message uses language that encourages students to take action based on the nature of the flag raised.
Below is a list of tracking items available to faculty to raise. This list includes manually raised tracking items which can be raised at any point in the semester, Census Survey tracking items, and Student Academic Progress Survey tracking items. Click each tracking item to view the automated message sent to students when the flag is raised.
Manually Raised Tracking Items
Description: This should be raised when a student has not turned in assignments or has developed a habit of turning them in late.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Missing/Late Assignments flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu. It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
- Communicate directly with your instructor.Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor.Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
--Center for Student Success
Description: This should be raised when it is noticed that a student is at risk of failing the class if performance continues and the student does not make significant changes to improve. A high priority flag with instructor comments required to inform the most effective intervention.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the In Danger of Failing flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu. It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Missing/Late Assignments flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu. It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
- Communicate directly with your instructor.Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor.Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
--Center for Student Success
Description: This should be raised when you notice the student could benefit from additional academic support outside the classroom.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, Center for Student Success, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
Did you know that students who utilize academic support services on campus are more likely to be successful at New Paltz?
[Instructor] believes you could benefit from meeting with Academic Support Staff. Support staff will be in touch with you soon to recommend next steps and answer any questions you may have.
Instructor comments: [comments instructor provided when raising the flag]
We believe in your success!
-Center for Student Success
Description: This should be raised when a student has not performed well on tests and/or major quizzes and it is having a significant impact on their overall course grade.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Low Quiz/Test Scores flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu. It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
- Communicate directly with your instructor.Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor.Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
--Center for Student Success
Description: This should be raised when it is noticed that a student is frequently missing class sessions, not accessing online course content regularly, or is frequently tardy. In addition, the student has not provided a valid reason for absences or has not been in communication with the professor at all.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
The SUNY New Paltz community cares deeply for your success. After reviewing your performance in [Course Name], [Instructor Name] has raised the Attendance Concern/Low or infrequent access of online course content flag and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comment:
[comments instructor provided when raising the flag]
To view the flag, please log-in to Starfish via my.newpaltz.edu. It's common to encounter bumps along the road. However, how you choose to respond to these bumps can make all the difference to your future success.
Here are three things you can do right now:
- Communicate directly with your instructor.Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor.Check out your Success Network in Starfish and schedule an appointment with them.
- Utilize support services on campus:
- Center for Student Success - offers one-on-one and group sessions with trained student leaders to help bring your academic game up to new levels.
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Please know that it is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
--Center for Student Success
Description: This should be raised when a student is performing well in your course.
Keep in mind: The comments you provide with this flag will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Student Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
[comments instructor provided when raising the kudo]
Keep up the good work and use the campus' academic support services as you progress through the remainder of the semester. Support services available:
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Remember, your advisor is here to support you as well. Find them in your Success Network (link to student's success network) to schedule an appointment.
-Your Student Success Team
Description: This should be raised when a student has outstanding academic performance in your course.
Keep in mind: The comments you provide with this flag will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Student Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
[comments instructor provided when raising the flag]
Keep up the good work and use the campus' academic support services as you progress through the remainder of the semester. Support services available:
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Remember, your advisor is here to support you as well. Find them in your Success Network (link to student's success network) to schedule an appointment.
-Your Student Success Team
Description: This should be raised when a student has shown improvement in your course.
Keep in mind: The comments you provide with this flag will be viewable to the student
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Congratulations! [Student Name] has given you Kudos for your demonstrated hard work in [Course Name]. Here's what your instructor had to say about you:
[comments instructor provided when raising the flag]
Keep up the good work and use the campus' academic support services as you progress through the remainder of the semester. Support services available:
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Remember, your advisor is here to support you as well. Find them in your Success Network (link to student's success network) to schedule an appointment.
-Your Student Success Team
Census Survey Tracking Items
Description: This should be raised when students do not meet Records & Registration’s definition of Active Participation.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
Your instructor, [Instructor Name], has indicated that you have not been participating in or attending [course name] so far this semester. This could have potential implications for your financial aid and for your academic success. We encourage you to take urgent action.
[Instructor Comment]
Please contact your advisor in either the Office of Academic Advising, EOP, or School of Business. Your advisor will be happy to help. If you do not have an assigned advisor in one of these offices, please contact the Office of Academic Advising: advising@newpaltz.edu or raise your hand in Starfish.
--Your Center for Student Success support team.
Description: This should be raised when students meet Records & Registration’s definition of Active Participation.
Messaging: None.
Early Alert Survey Tracking Items
Description: Raise this kudo for students who are performing well in your course.
Who does this notify? Flagged student
Messaging:
Dear [Student First Name] ,
Congratulations! Professor [Instructor Name] has given you Kudos based on your current standing in [Course Name]. Here's what your instructor had to say about you:
[Raise Notes]
*If no text appears, instructor did not provide comments.*
Keep up the good work and remember there are many useful resources on campus if you need them throughout the semester.
--Your Student Success Network
Description: Raise this kudo for students who are demonstrating sufficient performance in the course so far.
Who does this notify? Flagged student
Messaging:
Dear [Student Name],
Professor [Instructor Name] has reported you are making acceptable progress in Introduction to Microbiology. Here's what your instructor had to say about you:
Has maintained a 98% in the class.
*If no text appears, instructor did not provide comments.*
Keep up the good work and remember there are many useful resources on campus if you need them throughout the semester.
--Your Student Success Network
Description: This should be raised when a student has not performed well on tests, major quizzes, and/or assignments and it is having a significant impact on their overall course grade.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student and student's advisor(s)
Messaging:
Dear [Student First Name],
After reviewing your performance in [Course Name], Professor [Raiser Name] has raised the [Flag Name] flag and suggested you may benefit from additional support at this time.
Professor [Raiser Name] provided the following comment:
[Raise Notes]
*If no text appears, instructor did not provide comments.*
To view the flag, please log-in to Starfish by clicking here.
The recommended next step is to contact your advisor. They will be checking in with you soon but, if you would like to schedule an appointment now, you can find their calendar of availability in your Starfish Success Network.
We hope that you see this flag as an opportunity to make the necessary adjustments now to support your overall success this semester. If you feel this flag was raised by mistake, please contact your advisor as soon as possible.
--Your Student Success Network
Description: This should be raised when a student has not turned in assignments or has developed a habit of turning them in late.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor(s)
Messaging:
Dear [Student First Name],
After reviewing your performance in [Course Name], Professor [Raiser Name] has raised the [Flag Name] flag and suggested you may benefit from additional support at this time.
Professor [Raiser Name] provided the following comment:
[Raise Notes]
*If no text appears, instructor did not provide comments.*
To view the flag, please log-in to Starfish by clicking here.
The recommended next step is to contact your advisor. They will be checking in with you soon but, if you would like to schedule an appointment now, you can find their calendar of availability in your Starfish Success Network.
We hope that you see this flag as an opportunity to make the necessary adjustments now to support your overall success this semester. If you feel this flag was raised by mistake, please contact your advisor as soon as possible.
--Your Student Success Network
Description: This should be raised when it is noticed that a student is frequently missing class sessions, not accessing online course content regularly, or is frequently tardy. In addition, the student has not provided a valid reason for absences or has not been in communication with the professor at all.
Keep in mind: The comments you provide with this flag will be viewable to the student.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student First Name],
After reviewing your performance in [Course Name], Professor [Raiser Name] has raised the [Flag Name] flag and suggested you may benefit from additional support at this time.
Professor [Raiser Name] provided the following comment:
[Raise Notes]
*If no text appears, instructor did not provide comments.*
To view the flag, please log-in to Starfish by clicking here.
The recommended next step is to contact your advisor. They will be checking in with you soon but, if you would like to schedule an appointment now, you can find their calendar of availability in your Starfish Success Network.
We hope that you see this flag as an opportunity to make the necessary adjustments now to support your overall success this semester. If you feel this flag was raised by mistake, please contact your advisor as soon as possible.
--Your Student Success Network
Description: Raise this flag for students who could benefit from CSS support services (subject tutoring, peer advisors, writing consultants, etc.)
Who does this notify? Flagged student & the Center for Student Success
Messaging:
Dear [Student Name],
[Instructor Name] believes you could benefit from utilizing one or more of the resources available to you at the Center for Student Success. Support Staff will be in touch with you soon to recommend next steps and answer any questions you may have.
Check out their website to learn more about the Center for Student Success and their peer-to-peer support opportunities.
Instructor Comments: [Instructor Comments]
Description: Raise this when you have a concern with a student's behavior (non academic related). This flag and the comments you provide will NOT be viewable by students.
Who does this notify? Student’s advisor(s)
Messaging:
Students are not sent a message when this flag is raised. It is not viewable to the student.
Student Academic Progress Survey Tracking Items
Description: Raise these kudos for students who currently hold that grade (A through B-) in the course. COMMENTS ARE REQUIRED. Percent of final grade earned required.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
[Instructor Name] has reported a Mid-Semester Grade of [Grade/Flag Name] in [Course Name].
You can review details of your mid-semester grade here (link to flag).
Keep in mind this is a mid-semester grade. Keep up the good work and use the campus' academic support services as you progress through the remainder of the semester. Support services available:
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Remember, your advisor is here to support you as well. Find them in your Success Network (link to student's success network) to schedule an appointment.
-Your Student Success Team
Description: Raise this flag for students who currently hold that grade (C+ through F) in the course. COMMENTS ARE REQUIRED. Please follow comment prompts to provide as much detail as possible regarding the students progress in the course. When submitted, an advisor will be in touch with the student.
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
After reviewing your performance in [Course Name], [Instructor Name] has reported a Mid-Semester Grade of [Grade/Flag Name] and suggested you may benefit from additional support at this time. [Instructor Name] provided the following comments:
- [Instructor Comments]
To review the flag in Starfish, click here (link to flag in Starfish).
Here are three things you can do right now:
- Communicate with your instructor. Check in with your professor to gain clarity on where you stand and for guidance on how you can improve.
- Contact your Advisor. Check out your Success Network in Starfish and schedule and appointment with them.
- Utilize support services on campus:
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
It is common for all students to encounter challenges at some point in their academic career. We hope that you see this flag as an opportunity to learn, grow, and overcome obstacles. We believe in you and we are here to help.
-Your Student Success Team
Description: Raise this flag for students who could benefit from academic support services (subject tutoring, peer advisors, writing consultants, etc.)
Who does this notify? Flagged student, student’s advisor, and student’s Success Network connections
Messaging:
Dear [Student Name],
[Instructor Name] believed you could benefit from meeting with Academic Support Staff. Support Staff will be in touch with you soon to recommend next steps and answer any questions you may have.
Support services available:
- Center for Student Success
- EOP student? Click Here or contact your EOP Advisor about services available to you
- School of Business Student? Click Here or contact your advisor about services available to you
- AC2 student? Click Here or contact your AC2 Advisor about services available to you
Instructor Comments: [Instructor Comments]
We believe in your success!
-Your Student Success Team
