In most circumstances, the difficulties that you face can be addressed through the usual process of setting up an appointment with a Psychological Counseling Center (PCC) counselor and discussing your issues of concern. At other times, you may experience a mental health crisis which requires immediate or same-day intervention by a PCC counselor. Emergency psychological services are provided to the campus community by the PCC staff. Some examples of crisis situations are:
- suicidal thoughts or behavior involving the immediate wish to end one's life
- homicidal thoughts or behavior involving the immediate wish to do serious harm to someone else
- cutting or other self-harming behavior
- physical and/or sexual assault
- significant depression, such as being unable to eat, sleep, or get out of bed
- hearing voices/seeing things that no one else hears/sees
- actively experiencing overwhelming feelings related to past or present trauma
- sudden/unexpected loss
In an emergency, students should contact the University Police Department (UPD) at 845-257-2222 for immediate, direct campus response. Please note, calling 911 will connect you to external emergency services (Ulster County Emergency Services Department in Kingston, NY).
If a mental health crisis arises during working hours (M-F 8:30 a.m. to 5 p.m.), students should contact the PCC by calling 845-257-2920 or by going directly to the PCC office. When students come to the PCC office for a mental health crisis, they should inform the secretary that there is a crisis. Students may be asked to complete a brief questionnaire about the crisis.
If a mental health crisis arises after 5 p.m. or on the weekends:
Students living on campus are advised to notify their Resident Advisor (RA) or Resident Director (RD) of the crisis, who may decide to consult with PCC and put the student in contact with the PCC "Emergency Contact for Student Consult" (ECSC). Students may also choose to contact University Police Department (UPD) directly at 845-257-2222 and ask to be put in contact with the PCC "Emergency Contact for Student Consult."
Students living off campus should contact University Police Department (UPD) at 845-257-2222. For mental health emergencies, ask to be put in contact with the PCC "Emergency Contact for Student Consult."
All students may choose to dial 911 directly. However, doing so puts students in contact with Ulster County Emergency Services Department in Kingston, NY, which are are not connected directly with SUNY New Paltz, but may work collaboratively with the University Police Department. To insure the fastest response, students are encouraged to call UPD directly (845-257-2222).
Please note: Campus "Blue light phones" and elevator "Help" buttons connect directly to an emergency line at the University Police Department (UPD).
Students in crisis who wish to speak with a trained peer volunteer rather than a PCC mental health professional, may call the OASIS Peer Support Hotline Service at 845-257-4945 or stop by the OASIS office in DEYO HALL G13c between the hours of 8 p.m. to 1 a.m. daily.
Students experiencing sexual assault, rape, or relationship violence who want immediate support may contact a PCC mental health professional, or a trained peer volunteer at the HAVEN Peer Support Hotline Service at 845-257-4930 or stop by the HAVEN office in DEYO HALL G13c between the hours of 8 p.m. to 1 a.m. daily.
OASIS and HAVEN are open when classes are in session.