Facilities Operations

REPORTING AN EMERGENCY OR URGENT WORK REQUEST

Facilities Operations & Maintenance responds 24/7, 365 Days a year

From on campus x3301
From off campus (845) 257-3301

Identify yourself, decribe the nature of the emergency, provide building, room or location

Emergencies – An emergency is defined as an unusual occurrence, utility malfunction, equipment failure, and interruptions to service which presents an imminent danger to life, health or property.   Examples of emergency calls are:

• Smoke or burning odors
• Alarms going off
• Elevator breakdown (with or without trapped individuals)
• Loss of electrical power or water 
• Bathroom fixtures overflowing or continuously flushing (wasting water)
• Broken or gushing water from a pipe, flood
• Heating or ventilation failure
• Pest control calls for flies, bees, wasps, roaches and ants.  Our service contractor responds to these requests once a week on Fridays unless it is a health and safety issue requiring “as soon as possible” response.
• Nuisance animal removal from buildings
• Building security problems - door will not close/lock, keys stuck in door, broken glass

**NOTE** Do not call in routine work orders to x3301, please utilize our mynewpaltz.edu access to fill out a work request