Facilities Operations

Reporting an Emergency or Urgent Work Request



Facilities Operations & Maintenance responds 24/7, 365 Days a year

From on campus x3301
From off campus (845) 257-3301

Identify yourself, describe the nature of the emergency, provide building, room or location

Emergencies – An emergency is defined as an unusual occurrence, utility malfunction, equipment failure, and interruptions to service which presents an imminent danger to life, health or property.   Examples of emergency calls are:

  • Smoke or burning odors
  • Alarms going off
  • Elevator breakdown (with or without trapped individuals)
  • Loss of electrical power or water 
  • Bathroom fixtures overflowing or continuously flushing (wasting water)
  • Broken or gushing water from a pipe, flood
  • Heating or ventilation failure
  • Pest control calls for flies, bees, wasps, roaches and ants.  Our service contractor responds to these requests once a week on Fridays unless it is a health and safety issue requiring “as soon as possible” response.
  • Nuisance animal removal from buildings
  • Building security problems - door will not close/lock, keys stuck in door, broken glass

**NOTE** Do not call in routine work orders to x3301, please utilize our mynewpaltz.edu access to fill out a work request


Facilities Operations Center Information

Hours of Operation:
8 a.m. to 4 p.m. Monday - Friday

Mailing Address:
State University of New York at New Paltz
Office of Facilities Operations and Maintenance
1 Hawk Drive
New Paltz, NY 12561

Service Building 11

Telephone Number:

(845) 257-3301

Fax Number:

(845) 257-3302