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Winter Session at SUNY New Paltz

Technical Support

Hardware/Software Requirements

Most online courses at New Paltz are delivered through a web-based Learning Management System called Blackboard. Recommended Blackboard compatible browsers for Windows and Apple computers are:

**It is not recommended to attempt coursework on mobile phones or tablets, or when working in weak wireless signal areas**

**It should also be noted that Safari should not be used**

Accessing Blackboard

Your Blackboard username is the same as your New Paltz username and password. More information about your username and password can be found here: Username.

Blackboard will be accessible to students one week prior to the official start date of the semester, known as “Preview Week.” During this week students are expected to test their login, read the syllabus (if posted), and practice using Blackboard and Hawkmail.


Students are provided with a campus email account called Hawkmail. Blackboard and your instructor may send important emails or announcements to your Hawkmail account. Be sure to check this account on a daily basis.

More informaiton about Hawkmail can be found here: Hawkmail

Contact Information

If you need help with Hawkmail, Blackboard, my.newpaltz.edu, password resets, and other account related issues, contact the Service Desk:

For self-directed support, visit our knowledgebase at support.newpaltz.edu.