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Center for Student Success

Outcomes and Effectiveness

In 2016 the College’s student academic support services, the Center for Student Success, were revamped in order to align with the goals of the strategic plan. With a commitment to continuous improvement, the Center for Student Success assessment model measures utilization of services, student learning based on established student learning outcomes, student satisfaction with services, and impact on retention. 

Mission 

The Center for Student Success promotes student learning, academic engagement, and timely degree completion through the coordination of peer-based academic support programs and the management of the College’s Academic Success Referral System, Starfish Early Alert. 

Student Learning Outcomes 

As a result of participation in our services (peer advising, writers’ studio, subject tutoring, excel), students will: 

  • Be able to identify skills and strategies to study effectively, manage time, and set and achieve academic goals. 
  • Be able to utilize skills and strategies to solve novel problems across academic disciplines and overcome obstacles to learning. 
  • Gain confidence in their ability to persist in their academic pathway at New Paltz toward a timely graduation. 

Utilization 

Below is a graphical representation of the unique students and total visits at the Center for Student Success since the implementation of our new scheduling system through my.newpaltz.edu in Fall 2017. 


 

SemesterUnique StudentsTotal Visits
Spring 2020 (Remote Learning) 230 381
Fall 2019 661 1647
Spring 2019 370 862
Fall 2018 520 1218
Spring 2018 331 788
Fall 2017 443 1028

Fall 2019 showed a 27% increase in unique students, and 35% increase in total student visits over Fall 2018. 

For more information, please visit: CSS Semester Visit Data, Fall 2017- Spring 2020.

Visit Count and GPA

Spring 2020 (Remote Learning Transition)
Visit CountStudent CountAverage Term GPA
1-3 206 pending 
4-7 24 pending 

 

Fall 2019
Visit CountStudent CountAverage Term GPA
1-3 541 3.10
4-7 80 3.06
8+ 41 3.21

 

Spring 2019
Visit CountStudent CountAverage Term GPA
1-3 314 3.07
4-7 36 3.10
8+ 20 2.98

 

Fall 2018
Visit CountStudent CountAverage Term GPA
1-3 431 3.10
4-7 60 2.93
8+ 29 3.14


Student Learning

Each semester, the Center for Student Success provides students who utilized our services (subject tutoring, writers’ studio, peer advising, excel) a survey to assess student learning and student satisfaction with our survey. Hearing directly from students provides the best information on what we do well and what needs to be improved.  

In Fall 2019, we assessed our new student learning outcomes and student satisfaction with Center for Student Success services. We sent the survey to 661 students who attended sessions at the CSS, in Wooster, or Residence Halls in the Fall 2019 semester, 134 students responded (~20%). 

Student Learning Outcomes 

As a result of participation in our services (peer advising, writers’ studio, subject tutoring, excel), students will: 

  • Be able to identify skills and strategies to study effectively, manage time, and set and achieve academic goals. 
    • 98% of students identified skills or strategies they learned from participating in our services. 
  • Be able to utilize skills and strategies to solve novel problems across academic disciplines and overcome obstacles to learning. (examples are paraphrased) 
    • A Peer Advisor helped me to utilize my resources effectively. They provided me with important information that enabled me to communicate efficiently with my professors.
    • My Peer Writing Consultant helped me better my writing by helping me to understand and differentiate between passive and active tone in writing assignments.
    • The  Tutor taught me the skill of breaking down on a computational problem and taking problems step-by-step on my exams.
  •  Gain confidence in their ability to persist in their academic pathway at New Paltz toward a timely graduation.
    • 92% of students indicated they felt more confident in their ability to be successful at New Paltz. 

For more information on student learning, please visit here: Fall 2019 Student Learning Outcomes Assessment

Student Satisfaction

  • 95% indicated they were extremely likely or somewhat likely to recommend the CSS to another student (67% were extremely likely) 
  • My Tutor/Peer Advisor was friendly and encouraging: 96% strongly agree or agree. 
  • My Tutor/Peer Advisor suggested strategies or resources to aid learning: 92% strongly agree or agree. 
  • My Tutor/Peer Advisor asked me questions or had me work through problems during my session: 97% strongly agree or agree.
  • My Tutor/Peer Advisor tried to accommodate my learning style: 93% strongly agree or agree. 
  • I left my session with a plan of how to keep working on my own: 89% strongly agree or agree. 
  • Overall, sessions were helpful and improved my academics: 95% strongly agree or agree. 

Testimonials (paraphrased comments):

  • I wouldn't change anything.
  • The CSS is an important resource for students at SUNY New Paltz.
  • Everyone was nice and friendly. The tutors were extremely helpful.

Retention

In 2016 the College’s student academic support services, the Center for Student Success, were revamped in order to align with the goals of the strategic plan. Considering these changes, an impact analysis was performed by the Office of Institutional Research (OIR) to evaluate the effectiveness of CSS’s services and mission. 

The analysis used the CSS’s student utilization data, captured through its online scheduling and tracking system. Two years of CSS student data were merged with the 2017 and 2018 first-year cohort student data (students who started at New Paltz as first-time college students). 

Key Findings: 

  • Students who visited the CSS were more likely to be retained compared to students who did not visit the CSS (significant at the p<.05 level).  
  • The OIR calculated that a student who visited the CSS was nearly twice (1.75) as likely to be retained as a student who did not visit the CSS. 

For full report visit: Impact on Retention: Users of the Center for Student Success Services