Office of Human Resources, Diversity & Inclusion
Job Details

SUNY New Paltz Vacancy
External Posting (Professional)

Applications are invited for consideration for appointment to the following position:

Department: Academic Computing

Budget Title: Lead Programmer/Analyst

Local Title: Academic Computing Department Support Technician

Posting Date: July 12, 2022

Classification: SL-3

Duties: Academic Computing Services (ACS) at the State University of New York at New Paltz invites applications for the position of Academic Computing Department Support Technician. This is a full-time, on-site position as a member of the Academic Computing team supporting the Design, Manufacturing and Engineering Programs. The position will assist in maintaining and supporting an IT environment as required for the needs of these academic programs. The supported facilities include PC's as well as networked and PC-attached equipment used in classroom and research areas. This position provides for the configuration, installation, deployment, and troubleshooting of the hardware and software used by these majors in the campus facilities as well as a VDI presence. We are looking for a highly motivated individual with a learning mindset to work in a team-oriented environment. We are dedicated to supporting learning opportunities to enhance initiatives related to software deployment and automation.

Duties include:

IT support assistance for the Electrical, Computer, and Mechanical Engineering Programs.

IT support assistance for the Hudson Valley Additive Manufacturing Center.

IT support assistance for the Digital Design & Fabrication Program.

Provide an ITS point of contact (liaison) for support areas; participate in the planning of software and peripherals.

Maintain a software application profile consistent throughout the support area.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware components, and configuring systems and applications.

Assist with equipment upgrades and classroom provisioning including asset management.

Receive and respond to incoming communications, service desk tickets, email, or chat regarding equipment incidents.

Perform preventative maintenance, including the installation of security fixes and patches.

Qualifications: Required:

Associate degree in a related field of study and applicable work experience providing hardware and software support.

Excellent technical knowledge of Microsoft Windows operating systems.

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques (ITIL).

Hands-on hardware troubleshooting experience.

Experience with basic network diagnostics.

Experience with Microsoft Active Directory.

Knowledge of trends in technology relating to software applications.

Analytical and problem-solving abilities, with keen attention to detail.

Ability to conduct research into software-related issues and products.

Strong written communication and customer service skills.

Experience working in a team-oriented, collaborative environment.

Flexible and adaptable regarding learning and understanding modern technologies.

Ability to walk, stand, kneel, crouch and lift boxes up to 50 lbs.

Preferred:

Bachelor’s degree

2-3 years of experience providing technical support of higher education or applicable IT field.

Familiarity with computer-interfaced fabrication equipment and CAD software.

Solid working knowledge of automation technologies.

Experience with system deployment and endpoint management

Experience with mobile device management (MDM), such as JAMF and/or Intune.

Experience with inventory management.

Experience working with and serving diverse populations.

Basic understanding of Linux and macOS operating systems.

Contact Information: Electronic submission required. Candidates will be required to submit a cover letter, CV, and contact information for three professional references. To apply, please visit https://jobs.newpaltz.edu/postings/1722

Individuals with disabilities who need assistance with the application process should call (845) 257-3675.

Deadline: Applications accepted until position is filled.

Other important information about this vacancy: This position offers full New York State benefits which are among the most comprehensive in the country. The State University of New York at New Paltz is a highly selective, public college that is recognized regionally for the strength of its academic programs. It is in the beautiful Hudson River Valley with easy access to New York City and other nearby recreational and cultural amenities.

SUNY New Paltz recognizes the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work here is to accept an invitation to participate in the growth and development of all campus members—students, faculty, and staff. The College’s commitment to inclusive excellence is an important part of our mission of public education and our culture. New Paltz continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.

The State University of New York at New Paltz is an AA/EOE/ADA employer.

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three-year period. Please refer to the University Police Web site for the complete Annual Security Report (Clery Report) at https://www.newpaltz.edu/firesafety/safetyreport.html.

Web Site: https://jobs.newpaltz.edu/postings/1722

Application for Employment