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Health Center

Testing FAQs

When I create my pool testing account, it asks me if I have a test kit. I don’t have a test kit – what should I do next?

Students and employees who create a pool testing account with SUNY Upstate Medical University will eventually be asked “Do you have a test kit?”

When you get to this point of the account-creation process, you’re ready to go get tested.

The remainder of the registration process, including receiving and scanning your test kit, will be provided at the testing site when you come to be tested.

Please be sure to bring your mobile device with you to be tested, as you will need to use it to scan the code and link your test to your account.

 

Where and when does pool testing take place?

Pool testing takes place in Awosting Hall on Thursdays and Fridays, now through the end of the fall semester. Testing takes place during regular daytime hours, though specific hours are subject to change from week to week.

 

How do I get my pool test results?

SUNY Upstate Medical University will notify the Student Health Service and the Office of Human Resources, Diversity & Inclusion in the event of a positive test result.

If you test positive, you will receive a phone call and follow up email and text message if you don’t answer.

Those who test negative will not receive automatic notification of their results. If you want to confirm your negative result, you can email the Student Health Service at healthservice@newpaltz.edu. Please wait until the Wednesday after your test to send the email, to ensure test results are available when we receive your request.

 

I got a notification about mandatory pool testing, but I never come to campus. Do I still need to get tested?

Students and employees who do not come to campus during the fall 2020 semester do not need to be tested.

In rare cases, some students and employees who do not come to campus may receive a notification about mandatory pool testing.

If you received such a notification, but do not come to campus and believe you are not required to be tested, you can contact us to confirm your testing status. Students should contact the Health Center at healthservice@newpaltz.edu to confirm their testing status. Employees should contact the Office of Human Resources, Diversity & Inclusion at HRDI@newpaltz.edu to confirm their testing status.

 

I’m a student who got an individual PCR test on campus. Do I have to submit my results to the College?

No. For individual PCR testing, provided on our campus by Enzo Labs, student test results are sent automatically to the Student Health Service.

Students don’t need to take any further action after testing to deliver those results to the College.

 

I got an individual PCR test on campus and got a bill from Enzo Labs. Is there anyone at SUNY New Paltz who can help me?

Yes. Students who receive a bill for individual PCR testing from Enzo Labs should call the Student Health Service at 845-257-3400 for guidance and suggested actions.

 

I’m unable to make it to pool testing on the days I was assigned to go. Can I go another week?

The College asks that students and employees who are required to be tested do everything in their power to appear for testing on the assigned date(s).

We recognize that members of our community may be unable to appear for testing on assigned date(s) for one reason or another.

For that reason, we are extending a five-business-day grace period after your testing week to produce a test result or proof you were tested.

Students who satisfy the testing requirement within the five-day grace period will not have their card access revoked.

 

What do I have to do before I get pool tested?

Please create an account at http://register.suny-covid.com/ prior to appearing for testing. Be prepared to provide insurance information.

You will need to bring your New Paltz ID to the testing site.

Please also be sure to bring your mobile device with you to be tested, as you will need to use it to scan the code and link your test to your account.

Also, to ensure accurate results, you must not eat, drink, smoke or vape within 30 minutes prior to your test, and must not brush teeth or use mouthwash within three hours prior to your test.