Edit Page

Student Financial Services

Spring 2020 Alerts and Frequently Asked Questions

What is the best way to reach the Office of Student Financial Services?

Will my aid be affected if I choose to leave campus housing? 

Will I get a refund/credit for room and board if I leave campus housing?

Are there any implications for my Federal Work Study (FWS) employment?

Can I file a financial aid appeal if my family is now experiencing a financial hardship due to circumstances related to COVID-19 or any other special circumstances?

Will my aid be affected if I withdraw from a course(s)?

How can I submit requested documents?

When will I receive notification of my eligibility for financial aid for 2020-21?

My preliminary financial aid package contains estimates for NYS TAP Grant and Excelsior Scholarship. Do I have to do anything else to receive these awards?

I received a federal direct student loan while attending NP, has there been any impact regarding my loans due to COVID-19?

 

 

Q. What is the best way to reach the Office of Student Financial Services?

A. The best way to reach out to the Office of Student Financial Services is to send an email to fao@newpaltz.edu as we are currently working remotely. 

Families that wish to speak with a financial aid representative over the phone should include in their email a phone number to reach you back at.

 

Q. Will my aid be affected if I choose to leave campus housing?

A. No, changing your housing plans at this point will not affect your aid.

 

Q. Will I get a refund/credit for room and board if I leave campus housing?

A. Yes, students who left campus housing due to COVID-19 will be eligible to receive refunds/credits for the portion of the semester in which they did not live in the residence hall. The Office of Student Accounts will be processing refunds/credits.

 

Q. Are there any implications for my Federal Work Study (FWS) employment?

A. Students should contact their supervisors to discuss the possibility of working remotely. Students who wish to continue working, but the department is unable to provide them with the same or similar work are considered “unable” to work and can continue to be paid through the end of the semester based on typical scheduled hours. Students cannot earn more than their allocation.

 

Q. Can I file a financial aid appeal if my family is now experiencing a financial hardship due to circumstances related to COVID-19 or any other special circumstances?

A. Yes, the Special Circumstances Form is now available.

 

Q. Will my aid be affected if I withdraw from a course(s)?

A. Financial Aid may be affected depending on the individual circumstances. We have received guidance from both federal and state aid programs that will help to lessen the impact of enrollment changes given the difficulties surrounding COVID-19 and we will assist students in navigating these issues.

 

Q. How can I submit requested documents?

A. The preferred way to submit documents is via scan or fax. The fax number is (845) 257-3568. If it is not possible to scan or fax due to the current crisis, you may send an image of a document, providing it is readable and imported into a Word doc or PDF. These should be submitted to fao@newpaltz.edu.

Please note that documents mailed via USPS will take longer to process due to limited accessibility.

 

Q. When will I receive notification of my eligibility for financial aid for 2020-21?

A. Preliminary award notifications continue to be issued on a weekly basis to new accepted students with FAFSA’s on file. Final award notifications will be issued electronically in May to deposit paid freshman and transfers, as well as continuing students.

 

Q. My preliminary financial aid package contains estimates for NYS TAP Grant and Excelsior Scholarship. Do I have to do anything else to receive these awards?

A. You must complete the required NYS application(s) at hesc.ny.gov and meet all other eligibility requirements.

 

Q. I received a federal direct student loan while attending NP, has there been any impact regarding my loans due to COVID-19?

A. The Department of Education has recently posted information online at studentaid.gov regarding federal direct loan changes and other updates/resources due to COVID-19.