Objective: The course is designed to give students an overview of the Operations function and its relationship with other business functions to provide an integrated view of Operations Management. Topics covered range from Strategic Choices to Operational Decisions and include subject areas such as Operations Strategy, Supply Chain Management, Total Quality Management, Project Management, etc.   Emerging issues related to Operations Management such as Global operations, Information Technologies, and Customer Relationship Management will also be addressed.  In addition, a special focus is placed on improving students' analytical skills.

Blackboard Server: All announcements, assignment, and handout will be posted on the blackboard server.  Please make sure you have access to the course Blackboard.

Textbook: Operations Management, 7^th Edition, by Lee J. Krajewski & Larry P. Ritzman, Prentice Hall, 2005, ISBN 0-13-107387-7

Academic Integrity: please read the academic integrity policy and and course policy carefully.

Evaluations:

• Grading policy
1. Tests (75%): There will be three tests including the final examination. Among the three, the two lower scored tests will be accounted for 20% apiece and the remaining one is accounted for 35%. All tests are closed book/note unless instructed otherwise. All three tests are non-cumulative and are treated equally. Therefore, the final examination is also a 75 minutes test.  [If for a legitimate reason such as family emergency, you can not take one of the three tests.  I will evaluate your performance based on two tests each accounted for 33%.  That means you will automatically lose 4 points by missing a test.  You need to obtain approval from me before exercising this option.]
2. Assignments (15%): Homework assignments are due a week from the day they are assigned unless otherwise specified. No late homework will be accepted.  All assignments receive one of the three grades, GOOD (v+), SATISFACTORY (v), POOR (v-).  The emphasis on assignments is more on participation than on correctness.
3. Participation (10%):  Among the 10%, 7% comes from on time attendance and the remaining 3% comes from participation in classroom discussions.  (I will drop two attendance checks so that if you miss or are late for a few classes for any reason, it would not have any impact on your attendance credit.)
4. Grades are non-negotiable. Your grades are based purely on your performance on the items listed above. The instructor will not change your grade except for curves given to all students and errors in grading tests and recording scores.
5. Policy for makeup examination: Makeup examinations are allowed only for legitimate reasons and the instructor needs to be notified beforehand unless there is a proven emergency situation.
6. Claims of recording errors: Results of tests and assignments are posted regularly. Claims of recording errors should be made within one week of their release time.  Please keep all returned tests and assignments until .
• Scheduled dates for tests: Feb 28 (Test 1), April 11 (Test 2), May 16 (Final Exam: 7:30-8:45 PM)

Syllabus: The following chapters will be covered in greater details.  Chapters not included in the list may be added if time permits.

Topics	Readings
Operations as a Competitive Weapon, Operations Strategy,	Chapters 1, 2
Planning and Managing Project	Chapter 8
Process Design Strategy	Chapter 3
Inventory Management	Chapter 15
Process Analysis, Process Capacity	Chapter 4, 6
Supply Chain Design, Lean Systems	Chapter 9, 11
Process Performance and Quality	Chapter 5