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Winter Session at SUNY New Paltz

Technical Support

Hardware/Software Requirements

Most online courses at New Paltz are delivered through a web-based Learning Management System called Blackboard. Recommended Blackboard compatible browsers for Windows and Apple computers are:

**It is not recommended to attempt coursework on mobile phones or tablets, or when working in weak wireless signal areas**

Accessing Blackboard

Your Blackboard username is your New Paltz Computer ID (NPCUID) and password that you use for my.newpaltz.edu.

First time registrants will be sent an email (to the personal email address we have on file) to activate your account. Clicking the link in the message will allow you to set your password.

Blackboard will be accessible to students one week prior to the official start date of the semester, known as “Preview Week.” During this week students are expected to test their login, read the syllabus (if posted), and practice using Blackboard and Hawkmail.


Students are provided with a campus email account called Hawkmail. Blackboard and your instructor may send important emails or announcements to your Hawkmail account. Be sure to check this account on a daily basis.

Contact Information

If you need help with Hawkmail, Blackboard, my.newpaltz.edu, password resets, and other account related issues, contact the Academic Computing Help Desk:

For self-directed support, visit our knowledgebase at support.newpaltz.edu.