Telecommunications

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Voicemail Quick Guide

SUNY New Paltz uses the OneBox voicemail system. Here are the instructions to guide you through the system features. Voicemail may be accessed from any telephone, either on or off campus, and the easy-to understand voice prompts will guide you through the system. In the future your voice messages will be accessible from a PC via either Outlook or a compatible web browser.

Press # for Help -- This key allows you to review all of the menu options.
Press * to Cancel/Exit -- Press once to cancel a function. Press it several times to exit. Now move to Getting Started to initialize your mailbox then Accessing Your Mailbox to learn how to access and exit your mailbox.

OneBox automatically guides you through the process of setting up your mailbox. Follow these steps to record your name and personal greeting and set a new security code. Initializing your mailbox will allow callers to deposit messages.

PLEASE NOTE -- If you share your extension with another person, you each have a different voice mailbox number. Your five-digit mailbox number is your extension followed by a 1, 2, or 3. When someone calls your extension and no one answers, they will hear “press 1 for Elizabeth Bennet, press 2 for Georgina Wickman”. We have set your voice mailbox alphabetically (by last name).  For example, the residents of extension 1234 will be Elizabeth Bennet at mailbox number 12341 and Georgina Wickman at mailbox number 12342.

1.         Initializing your mailbox

  • On Campus – dial x3800

Enter your mailbox number (XXXXX)(5 digits)
Enter the security code (initial set-up only -- 0000)

  • From Off Campus - dial 257-3800

Enter#

Enter your mailbox number (XXXXX)(5 digits)
Enter the security code (initial set-up only -- 0000)

 

Notice that the first time you access your mailbox, your security code will be set to four zeros.  You will then be required to change your security code.

Follow the system prompts to record your system name, personalized greeting and a new security code.  You may find it helpful to write down your greeting before recording.

That’s it!  You are ready to use your OneBox mailbox!  Hang up the phone to exit OneBox.

2.         Accessing your Mailbox

  • On Campus - dial x3800

Enter your mailbox number
Enter your security code

  • Off Campus – dial 257-3800

Enter #
Enter your mailbox number
Enter your security code

  • From an extension on campus other than your own dial x3800

Enter *#
Enter your mailbox number
Enter your security code

3.         Working with messages

  • Press 1 to check new messages
  • Press 4 to delete messages
  • Please follow the prompts for additional options.

 

End of Spring Semester Procedures
Please be sure to retrieve all messages when you leave at the end of the spring semester. The system administrator will purge all mailboxes during the summer and any saved messages will be permanently deleted.

QUESTIONS??? -- CALL THE VOICEMAIL HELPLINE AT X4357