To assure that members of the campus community take advantage of the benefits of Telecommunications services, training in a specific area may be requested by emailing firstname.lastname@example.org or by calling x4357.
Some of the topics in which we’ve trained lately are:
Pictured below are the Phones and Features that we have on campus. Please use this to identify your phone so the answers to your questions can be tailored to fit.
Dialing Instructions, Placing and Receiving Calls
Placing a Call
Placing Off-Campus Calls Using an Authorization Code
Receiving a Call
The SUNY New Paltz telephone system has many features that you may find helpful. Some of the capabilities are:
This feature allows you to redirect all incoming calls to another extension within the system, to voice mail, or to an off-campus number. You may update the destination number as often as you like. To forward all calls, press * 2 *(extension to transfer to) #. To cancel, press #2#.
This feature allows you to redirect all incoming calls to your voice mail box. To forward all calls to voice mail, press * 2 #. To cancel, press # 2 #.
This feature allows you to automatically redial the last number sequence you dialed. To automatically redial, press * * *.
Call Transfer allows you to transfer a call to another extension on campus.
To transfer a call from an analog phone:
To transfer a call from a digital phone:
This feature is used to answer incoming calls directed to extensions within your specified pick up group, without your needing to know the ringing station’s extension number. This must be programmed by Telecommunications.
This feature is used to place a call on hold so that it can be retrieved from any other phone on campus. Once the call has been parked, your telephone line is available for reuse. To use park a call:
To retrieve a parked call from the same phone just lift the handset to be connected.
To retrieve a parked call from another phone:
The same Caller Identification (845) 257-6800 is sent out by the campus telephone system network automatically.
Telecommunications provides several different types of phones. We have begun a program to replace all faculty/staff phones within the next few years.
If you would like to see what features your phone is capable of, please identify it below and then call x4357 to request information on that type of phone.
Ericsson DBA 706
Ericsson DBC 561
Ericsson DBC 212
Dialog 4222 Office
Dialog 4224 Operator