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Support

If you need help with Hawkmail, Blackboard, my.newpaltz.edu, password resets, and other account related issues, contact the Academic Computing Help Desk:

For self-directed support, visit our knowledgebase at support.newpaltz.edu.

 

Hardware/Software Requirements:

Most online courses at New Paltz are delivered through a web-based Learning Management System called Blackboard. The recommended Blackboard compatible browsers for both Windows and Apple computers are Mozilla Firefox and Google Chrome.

As long as you have access to the web and are using Mozilla Firefox or Google Chrome you should be able to use Blackboard from any computer with high speed internet. It is not recommended to attempt course work on mobile phones or tablets or when working in weak wireless signal areas.

 

Course Login (NPCUID)

Your username for Blackboard is your New Paltz Computer ID (NPCUID); this is the same username and password that you use for my.newpaltz.edu.

First-time registrants will be sent an email (to the personal email address we have on file) to activate your account. Clicking the link in that message will allow you to set your password.

 

Course Access

Blackboard access will be available to students one week prior to the official start date of the semester. This is known as “Preview Week.” During this week, students are expected to test their login, read the course syllabus (if posted), and practice using Blackboard and Hawkmail.

 

Hawkmail

Students are provided with a campus email account called Hawkmail. This is the email address, used by Blackboard and your instructor, may send important emails or announcements to your Hawkmail account. Be sure to check this account on a daily basis.

 

*If you are a new student, you will not be able to log into Blackboard until one week before classes start. If you are a current student, classes will not appear on your course list until this time, as well. If you’ve recently registered or reconciled a hold; please allow up to 24 hours for processing for the registration and account systems to sync with Blackboard.