a) Once an order has been issued to a supplier, a copy will be mailed to your department. Check with the Receiving Department since it is possible that your order has been received but has not yet been posted to the SUNY on-line system and/or is awaiting delivery to your department on the designated delivery day to your section of campus.
b) If the Receiving Department has no record of receipt, then call Purchasing. We will contact the supplier to check on the status of delivery of your order and contact you with the information obtained.
c) If you contact Receiving or Purchasing to check on an order, please provide the supplier's name and purchase order number. The advantage to you is faster resolution of the problem or concern.