News Pulse - State University of New York at New Paltz

Welcome Center celebrates year of connections

Paul Brown smiling

Paul Brown (Psychology, emeritus) began volunteering at the Welcome Center in the Haggery Administration Building, when it opened a year ago.

As a greeter, Brown connects visitors and callers with information about the college.

“The nicest dividend of volunteering at the Welcome Center is getting to know several of our best and brightest students who work here,” he said.

Rachel Reuben, director of the Welcome Center, said Brown has developed a great working relationship with the students who make up the rest of the staff.

Reuben hires current students to work at the Welcome Center because she considers them to be the best spokespeople for the college. Greeters provide what is often a visitor’s first impression of the college.

“We are the front door to the college,” said Reuben.“The first impressions we make here are lasting.”

For Allison Duarte ’09 (Public Relations), working in the center since May has given her the opportunity to meet new people and prospective students.

“I love knowing I can help these students apply or choose New Paltz as their college,” said the spring semester student manager.

In addition to answering calls to the Welcome Center line at 257-SUNY (7869), greeters interact with visitors to the college – more than 10,000 in its first year of operation – to provide directions and parking tags.

Neil Trager, director of the Samuel Dorsky Museum of Art, said the Welcome Center provides a wonderful service for museum visitors. He often directs visitors to the center for orientation and to purchase parking permits.

"A visit to the campus is now more user-friendly," he said.

The dedication to customer service and vast knowledge the staff members exhibit led to an expansion of the Welcome Center in August to include the college's switchboard. Reuben began hiring additional staff to handle the large volume of calls into the 257-2121 line. Welcome Center greeters and switchboard staff receive the same training, so staff members can work in either location.

For more information, visit the Welcome Center in the first-floor lobby of the Haggerty Administration Building or visit the Welcome Center Web site.

Welcome center

Welcome Center student manager LeAnn Heathwood '08 (Sociology) (front) and greeter Lori Troise '07 (Art History) are two of 10 students employed at the Welcome Center, which celebrated its first birthday on Feb. 15.

February 26, 2007
Volume 5, Issue 4

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