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Office of Human Resources and Affirmative Action

Training Catalog

Training coming this summer:

  • Introduction to Excel
  • Intermediate Excel
  • Zimbra refresher
  • Internal controls for supervisors
  • Telephone and e-mail tips
  • Counseling and counseling memos series for supervisors:

- Part 1 - Counseling and Counseling Memos Overview
- Part 2 - The Counseling Session
- Part 3 - Writing the Counseling Memo


Excel Training - Introduction and Intermediate

Introduction to Excel
Time permitting, participants will learn how to create, format and print a worksheet; create simple formulas; create headers and footers; format the layout of a page; move and copy data; select cell ranges; edit cell entries; create and print a chart; write formulas using Excel functions; and name cell ranges.

  • 9 a.m. - Noon - July 14 (class is currently full with a waiting list)
  • 9 a.m. - Noon - Aug. 12

Intermediate Excel
Time permitting, participants will learn how to dress up Excel with graphics; how to work with multiple sheets including how to size, lay out, insert page breaks, link cells, sheets, formulas and ranges; how to use tables, sort, and filter data; and how to freeze rows and columns and split the work area when using large spreadsheets.

  • 1 - 4 p.m. - July 14
  • 1 - 4 p.m. - Aug. 12

TO REGISTER: Follow this link - Excel Training Registration

Zimbra Refresher
The course is ideal for people who want to take advantage of the calendar functionality in Zimbra including options you may not have been aware of. Learn to send calendar invitations, set up a department-wide calendar, view the college's Academic Calendar within your Zimbra account, and check the free/busy availability time of other Zimbra users.

If we have time, we'll cover some advanced non-calendar Zimbra topics like automatically filtering emails to folders based on their contents, using Zimbra's Advanced Search to find the proverbial needle in the haystack, and more.

  • 10 - 11 a.m. - July 21

TO REGISTER: Follow this link - Zimbra Training Registration

Office of Communication & Marketing Communication Skills Series

To build an effective centralized communication and marketing operation consistent with goals of our strategic plan, the Office of Communication & Marketing offers expertise and experience in eight core areas: Social media, print and mail services, Web/digital media, event planning, photography/videography, design services, editorial, and media relations.

  • Take Control of Your Department Website: Terminal Four Content Management Training
    TBA (watch for an email update)
  • Organization = Success. Useful Tips and Tools for Event Planning
    10-11 a.m. June 16 - SUB 62/63
  • Design. Print. Mail. Concept to Completion
    9:30-10:30 a.m. July 20\ - SUB 62/63
  • Photography: From Capturing to Sharing
    10-11 a.m. Aug. 17 - SUB 62/63
  • Staying on Time with Good Design
    11 a.m.-Noon Sept. 22 - SUB 62/63
  • Creating a Compelling Story and Getting the Word Out
    11 a.m.-Noon Oct. 9 - SUB 62/63
  • Making the Best of Your Department Website
    10-11 a.m. Nov. 2 - SUB 62/63
  • Effective News Releases for Today's Media Landscape
    9-10 a.m. Jan. 27, 2016 - SUB 62-63

Email Tips and Best Practices:
Have you ever received an email that seemed rude or abrupt, or maybe you weren't even sure what it was about or what to do with it? Did you ever hit "Reply All" when you didn't mean to, hit "Send" when you weren't finished writing the email? We've been using email for well over 20 years, making up the rules as we've gone along. In this session we'll share some guidelines on how to effectively write and respond to emails in a way that is clear, concise, and polite, and offer suggestions on ways to avoid technology mistakes when drafting and sending emails.

  • Check back for schedule

Effective Telephone Skills:
We use the phone every day, but what is the message we're giving to callers? How do you deal with "difficult" callers? In this workshop we'll review some of the basics of managing telephone inquiries, and then share ideas for successfully handling demanding, angry, or overly talkative callers.

  • Check back for new schedule; also available on request

Workplace Violence Prevention:
All employees are required to review Workplace Violence Prevention annually (i.e., each calendar year). Employees may meet this requirement either through online training or by attending instructor-led sessions. The online training module can be accessed under "Workplace Violence Prevention and Procedure Presentation" on For more information, please send an email to

(Approximate Length of Training: One hour)
Available on request

Civility in the Workplace:
(Approximate length of training: One hour)

Available on request

NYS Professional Development Programs

NYS & CSEA Partnership for Education & Training:

Summer 2015 Webinars for CSEA-represented Employees (click on link to download flyer).  You may register for any of the webinars. 

The following webinars will be presented in the Teleconference Room, LC 3A, for group participation.  If you are interested in participating, please send your registration form to Employee Training in HAB 203.

  • Writing Effectively 10-11:30 a.m. July 8
  • Dealing with Stress  10-11 a.m. July 9
  • Getting Organized: Time, Tasks, and Life  1-2:30 p.m. July 13
  • Job Etiquette  10-11 a.m. July 16
  • Understanding Today's Computer  10-11 a.m. July 23

NYS & CSEA Partnership Archived Webinars  Recorded webinars are available for download. Click on the above link for more information.

NYS & CSEA Partnership for Education & Training Online Learning Certificate Programs for CSEA-Represented NYS Employees:  Employees can apply for one or both of these programs between June 1 and July 1, 2015. In order to earn a certificate, participants must successfully complete all required courses between June 1 and Dec. 31, 2015. Employees may take courses at home or at work with supervisory approval. Please go to the Partnership website ( for more information, or click on the course names below to view flyers.

NYS-Balance Online Courses:

Access 98 interactive online courses covering a range of personal and professional growth topics. Most courses can be completed within 30-45 minutes.
(Click on the above link for more information.)

NYS-Balance Webinars:

Monthly one-hour webinars on a range of practical work and life topics. Register in advance or view later online. (Click on the above link for more information.) Note that all webinars are archived and can be accessed through the NYS-Balance webpage. Use Username: nys and Password: balance).

The NYS-Balance theme for June is "Better Together: Workplace Communication and Collaboration."

The free monthly webinar, "Communication Skills for Collaboration" will be offered on June 18 from noon-1 p.m.

  • To register, go to the NYS-Balance homepage and enter username: nys and password: balance
  • If you are not available for the webinar, remember all the webinars are archived on the NYS-Balance site.  Webinars going back 6 years are available in the archive.


>> Counseling and Counseling Memos for Supervisors
This series is designed to provide an overview of the counseling process, and then give participants an opportunity to practice conducting counseling sessions and writing counseling memos.  Parts 2 and 3 are interactive sessions including role-plays, writing practice, and discussion.  

Part 1 - Overview:
An overview of the counseling process, including techniques for providing feedback, coaching, and counseling; guidelines for counseling sessions; and requirements for counseling memos.

  • 9 - 11 a.m. July 9

Part 2 - The Counseling Session:
In this highly interactive workshop attendees will observe role plays of counseling sessions, and will then have an opportunity to practice conducting a counseling session.  At the conclusion of the practice counseling sessions, we will begin drafting a counseling memo.

  • 9 - 10:30 a.m. July 16

Part 3 - Writing the Counseling Memo:
This session will give supervisors an opportunity to practice writing counseling memos.  Attendees will review and discuss sample memos, and then write memos based on the practice sessions from Part 2. 

  • 9 - 10:30 a.m. July 10

>GOER Supervisor's Guide to Counseling
>Counseling Memo Template

>> Performance Programs and Evaluations for Supervisors of UUP-Represented Employees Supervisor Training Part 1-UUP

  • Check back for schedule; also available on request

>> Performance Programs and Evaluations for Supervisors of CSEA-Represented Employees
Supervisor Training Part 1-CSEA

  • Check back for schedule; also available on request


***To sign up for training, or for questions about training, send an email to***