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Office of Human Resources and Affirmative Action

Training Catalog



Adjunct Processing Open Forum

  • Date TBD - Check back for upcoming session details

The following forms will be discussed; we encourage attendees to come prepared with questions.

  • Department of Homeland Security Employment Eligibility Verification (I-9) - Revisions
  • Oath Form
  • Appointment Request Form
  • Employment Application
  • Contract for Employment
  • Hiring Letter

Classified Open Forum (Chat About Classified Service)

  • 1:00-2:00 August 13  (LC 108)

Effective Telephone Skills:

We use the phone every day, but what is the message we're giving to callers?  How do you deal with "difficult" callers?  In this workshop we'll review some of the basics of telephone etiquette, and then share ideas for successfully handling demanding, angry, or overly talkative callers.
(Approximate Duration: 2 hours)

  • 1:00-2:30 p.m. August 5

Zimbra Calendar Management

Learn how to manage your own calendar, set up and maintain department calendars, and schedule events.  We'll show you how to see the free/busy availability of other Zimbra users, even if they haven't shared their calendar with you.  As time permits, you'll learn how use Zimbra's mail filters, giving the ability to automatically sort messages based on their content (such as mailing lists) to separate folders.
(Approximate Duration: 2 hours)

Workplace Violence Prevention
(Approximate Duration: 1 hour)
Available on request

Civility in the Workplace
(Approximate Duration: 1 hour)
Available on request

NYS-Balance - Online Courses and Webinars

NYS & CSEA Partnership Summer Webinar Series (CSEA Employees Only)
(contact for details)
  • Using the Tuition Benefits Program - 1:00-2:30 p.m. August 5
  • Preventing Slips, Trips, and Falls - 10:00-11:00 a.m. August 6
  • Using the Merit System - 1:00-2:30 p.m. August 7

NYS & CSEA Partnership Archived Webinars - Recorded webinars available for download

NYS 2014-2015 Professional Development Programs For PEF-Represented New York State Employees  (click on link for more information)

***To sign up for training, or for questions about training, send an email to***


Supervisor Series ("Supervisor 101")

A series of sessions focusing on specific topics.  Each session will include opportunities for Q&A.  The sessions in the series will focus on issues and questions relating to Time & Attendance, Overtime, and Sick Leave.
(Approximate Duration: 1.5 hours)

>> Performance Programs and Evaluations for Supervisors of UUP-Represented Employees
Supervisor Training Part 1-UUP
(Approximate Duration: 2 hours)

>> Performance Programs and Evaluations for Supervisors of CSEA-Represented Employees
Supervisor Training Part 1-CSEA
(Approximate Duration: 2 hours)

>> Counseling and Counseling Memos for Supervisors
Supervisor Training Part 2
(Approximate Duration: 2 hours)

>GOER Supervisor's Guide to Counseling
>Counseling Memo Template


***To sign up for training, or for questions about training, send an email to***