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Office of Human Resources and Affirmative Action

Training Catalog

Training coming this fall:

  • Internal Controls for supervisors
  • Telephone and e-mail tips
  • Computer Security
  • Emotional Intelligence
  • "Get Your Triggers On" (Part 2 of the "Engaging Self-Awareness" series)
  • Counseling and counseling memos series for supervisors:

- Part 1 - Counseling and Counseling Memos Overview
- Part 2 - The Counseling Session
- Part 3 - Writing the Counseling Memo


Computer Security
Find out about the latest scams, phishing, and other threats to computer security both here at New Paltz and on your own computer and mobile devices.

  • 10 - 11 a.m. -  August 24

TO REGISTER: Follow this link - Computer Security Training Registration

Office of Communication & Marketing Communication Skills Series

To build an effective centralized communication and marketing operation consistent with goals of our strategic plan, the Office of Communication & Marketing offers expertise and experience in eight core areas: Social media, print and mail services, Web/digital media, event planning, photography/videography, design services, editorial, and media relations.

  • Staying on Time with Good Design
    11 a.m.-Noon Sept. 22 - SUB 62/63
  • Creating a Compelling Story and Getting the Word Out
    11 a.m.-Noon Oct. 9 - SUB 62/63
  • Making the Best of Your Department Website
    10-11 a.m. Nov. 2 - SUB 62/63
  • Effective News Releases for Today's Media Landscape
    9-10 a.m. Jan. 27, 2016 - SUB 62-63

Email Tips and Best Practices:
Have you ever received an email that seemed rude or abrupt, or maybe you weren't even sure what it was about or what to do with it? Did you ever hit "Reply All" when you didn't mean to, or hit "Send" when you weren't finished writing the email?

We've been using email for well over 20 years, making up the rules as we've gone along. In this session we'll share some guidelines on how to effectively write and respond to emails in a way that is clear, concise, and polite, and offer suggestions on ways to avoid technology mistakes when drafting and sending emails.

  • Check back for schedule

Effective Telephone Skills:
We use the phone every day, but what is the message we're giving to callers? How do you deal with "difficult" callers? In this workshop we'll review some of the basics of managing telephone inquiries, and then share ideas for successfully handling demanding, angry, or overly talkative callers.

  • Check back for new schedule; also available on request

Workplace Violence Prevention:
All employees are required to review Workplace Violence Prevention annually (i.e., each calendar year). Employees may meet this requirement either through online training or by attending instructor-led sessions. The online training module can be accessed under "Workplace Violence Prevention and Procedure Presentation" on For more information, please send an email to

(Approximate Length of Training: One hour)
Available on request

Civility in the Workplace:
(Approximate length of training: One hour)

Available on request

NYS Professional Development Programs

NYS & CSEA Partnership for Education & Training:

NYS & CSEA Partnership Archived Webinars  Recorded webinars are available for download. Click on the above link for more information.

NYS & CSEA Partnership for Education & Training Online Learning Certificate Programs for CSEA-Represented NYS Employees:  Employees can apply for one or both of these programs between June 1 and July 1, 2015. In order to earn a certificate, participants must successfully complete all required courses between June 1 and Dec. 31, 2015. Employees may take courses at home or at work with supervisory approval. Please go to the Partnership website ( for more information, or click on the course names below to view flyers.

NYS-Balance Online Courses:

Access 98 interactive online courses covering a range of personal and professional growth topics. Most courses can be completed within 30-45 minutes.
(Click on the above link for more information.)

NYS-Balance Webinars:

Monthly one-hour webinars on a range of practical work and life topics. Register in advance or view later online. (Click on the above link for more information.) Note that all webinars are archived and can be accessed through the NYS-Balance webpage. Use Username: nys and Password: balance).

The NYS-Balance theme for August is "Caught in the Middle: The New Sandwich Generation."

The free monthly webinar, "Strategies for Multi-generational Caregiving" will be offered on August 20 from noon-1 p.m.

  • To register, go to the NYS-Balance homepage and enter username: nys and password: balance
  • If you are not available for the webinar, remember all the webinars are archived on the NYS-Balance site.  Webinars going back 6 years are available in the archive.


>>Emotional Intelligence and Effective Leadership Workshop
Emotional intelligence is a set of emotional and social skills that collectively establish how well we:

  • Perceive and express ourselves
  • Develop and maintain social relationships
  • Cope with challenges
  • Use emotional information in an effective and meaningful way

Participants will complete an Emotional Intelligence Assessment ahead of time.  Then at the workshop you will receive your results and interpretation.  We'll talk about the Emotional Intelligence Model and how you can leverage your emotional strengths and overcome weaknesses by developing an action plan for improvement.  Leaders can use this information to be more successful in achieving their personal and organizational goals.

Presenter: MaryAnn Stark, Certified Organizational Development Strategist & Emotional Intelligence Practitioner, SUNY Leadership Institute.  Go here to read more about MaryAnn.

  • 9:00 a.m. - noon, Oct. 15

TO REGISTER: Follow this link - "Emotional Intelligence and Effective Leadership" Registration


>> Get Your Triggers On
"Get Your Triggers On" is the second offering in the Engaging Self-Awareness workshop series. This program creates an intensive, highly interactive environment that focuses on how emotions are triggered, and how energy levels contribute to optimal performance. Participants become aware of barriers that hinder their performance and tools to address those barriers.

SUNY LI has made this workshop available to us at no cost as a "test run."  Immediately following the training session, the facilitator will be soliciting feedback for this program, and attendees will be asked to remain for the feedback discussion.

Presenter: Lee Riddell, SUNY Leadership Institute Director. Go here to read more about Lee.

  • 9:00 a.m. - 1:00 p.m., Nov. 18

TO REGISTER: Follow this link - "Get Your Triggers On" Registration

>> Counseling and Counseling Memos for Supervisors
This series is designed to provide an overview of the counseling process, and then give participants an opportunity to practice conducting counseling sessions and writing counseling memos.  Parts 2 and 3 are interactive sessions including role-plays, writing practice, and discussion.  

Part 1 - Overview:
An overview of the counseling process, including techniques for providing feedback, coaching, and counseling; guidelines for counseling sessions; and requirements for counseling memos.

Part 2 - The Counseling Session:
In this highly interactive workshop attendees will observe role plays of counseling sessions, and will then have an opportunity to practice conducting a counseling session.  At the conclusion of the practice counseling sessions, we will begin drafting a counseling memo.

Part 3 - Writing the Counseling Memo:
This session will give supervisors an opportunity to practice writing counseling memos.  Attendees will review and discuss sample memos, and then write memos based on the practice sessions from Part 2. 

>GOER Supervisor's Guide to Counseling
>Counseling Memo Template

>> Performance Programs and Evaluations for Supervisors of UUP-Represented Employees Supervisor Training Part 1-UUP

  • Check back for schedule; also available on request

>> Performance Programs and Evaluations for Supervisors of CSEA-Represented Employees
Supervisor Training Part 1-CSEA

  • Check back for schedule; also available on request


***To sign up for training, or for questions about training, send an email to***