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Office of Human Resources and Affirmative Action

Training Catalog



Adjunct Processing Open Forum

  • 1:00-2:00 July 16  (LC 103)
  • 1:00-2:00 p.m. August 6 (LC 108)

The following forms will be discussed; we encourage attendees to come prepared with questions.

  • Department of Homeland Security Employment Eligibility Verification (I-9) - Revisions
  • Oath Form
  • Appointment Request Form
  • Employment Application
  • Contract for Employment
  • Hiring Letter

Classified Open Forum (Chat About Classified Service)

  • 1:00-2:00 July 30  (LC 108)
  • 1:00-2:00 August 13  (LC 108)

Telephone Skills: Etiquette, Tips, and Handling Difficult Callers

We use the phone every day, but what is the message we're giving to callers?  How do you deal with "difficult" callers?  In this workshop we'll review some of the basics of telephone etiquette, and then share ideas for successfully handling demanding, angry, or overly talkative callers.
(Approximate Duration: 2 hours)

  • 9:00 a.m.-11:00 p.m. July 25
  • 1:00-3:00 p.m. August 5

Zimbra Calendar Management

Learn how to manage your own calendar, set up and maintain department calendars, and schedule events.  We'll show you how to see the free/busy availability of other Zimbra users, even if they haven't shared their calendar with you.  As time permits, you'll learn how use Zimbra's mail filters, giving the ability to automatically sort messages based on their content (such as mailing lists) to separate folders.
(Approximate Duration: 2 hours)

  • 10:00 a.m.-12:00 p.m. July 11

Workplace Violence Prevention
(Approximate Duration: 1 hour)
Available on request

Civility in the Workplace
(Approximate Duration: 1 hour)
Available on request

NYS-Balance - Online Courses and Webinars

  • NYS-Balance Online Courses: Access 98 interactive online courses covering a range of personal and professional growth topics. Most courses can be completed within 30-45 minutes.
  • NYS-Balance Webinars: Monthly one-hour webinars on a range of practical work and life topics. Register in advance or view later online (click on link for more information).

NYS & CSEA Partnership Summer Webinar Series (CSEA Employees Only)

  • Internet Research Skills - 1:00-2:00 p.m. July 15
  • Managing Your Finances - 10:00-11:00 a.m. July 16
  • Designing Dynamic PowerPoint Presentations -1:00-2:00 p.m. July 22
  • Getting Organized: Time, Tasks, and Life - 10:00-11:30 a.m. July 23
  • Understanding Today's Computer - 10:00-11:00 a.m. July 24
  • College Credit: Alternative Ways to Save Money - 10:00-11:00 a.m. July 29
  • Using Credit Wisely - 10:00-11:00 a.m. July 31
  • Using the Tuition Benefits Program - 1:00-2:30 p.m. August 5
  • Preventing Slips, Trips, and Falls - 10:00-11:00 a.m. August 6
  • Using the Merit System - 1:00-2:30 p.m. August 7

NYS & CSEA Partnership Archived Webinars - Recorded webinars available for download

NYS 2014-2015 Professional Development Programs For PEF-Represented New York State Employees  (click on link for more information)

***To sign up for training, or for questions about training, send an email to***



Supervisor Series ("Supervisor 101")

A series of sessions focusing on specific topics.  Each session will include opportunities for Q&A.  The sessions in the series will focus on issues and questions relating to Time & Attendance, Overtime, and Sick Leave.
(Approximate Duration: 1.5 hours)
  • 9:30-11:00 a.m. July 21 (Supervisors of UUP Professionals)
Counseling and Counseling Memos for Supervisors
Supervisor Training Part 2
(Approximate Duration: 2 hours)

       >GOER Supervisor's Guide to Counseling
       >Counseling Memo Template

Performance Programs and Evaluations for Supervisors of UUP-Represented Employees
Supervisor Training Part 1-UUP
(Approximate Duration: 2 hours)

  • 12:00 p.m.-2:00 p.m. July 25

Performance Programs and Evaluations for Supervisors of CSEA-Represented Employees
Supervisor Training Part 1-CSEA
(Approximate Duration: 2 hours)


***To sign up for training, or for questions about training, send an email to***