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Office of Human Resources and Affirmative Action

Training Catalog


Office of Communication & Marketing Communication Skills Series

To build an effective centralized communication and marketing operation consistent with goals of our strategic plan, the Office of Communication & Marketing offers expertise and experience in 8 core areas: Social Media, Print & Mail Services, Web/Digital Media, Events Planning. Photography/Videography, Design Services, Editorial, Media Relations.

  • Take Control of Your Department Website: Terminal Four Content Management Training
    April TBA (watch for an email update)
  • Organization = Success. Useful Tips & Tools for Event Planning
    June 16, 10-11 a.m. - SUB 62/63
  • Design. Print. Mail. Concept to Completion
    July 20, 9:30-10:30 a.m. - SUB 62/63
  • Photography: From Capturing to Sharing
    Aug. 17, 10-11 a.m. - SUB 62/63
  • Staying on Time with Good Design
    Sept. 22, 11 a.m.-Noon - SUB 62/63
  • Creating a Compelling Story & Getting the Word Out
    Oct. 9, 11 a.m.-Noon - SUB 62/63
  • Making the Best of Your Department Website
    Nov. 2, 10-11 a.m. - SUB 62/63
  • Effective News Releases for Today's Media Landscape
    Jan. 27, 2016, 9-10 a.m. - SUB 62-63

Effective Telephone Skills:

We use the phone every day, but what is the message we're giving to callers?  How do you deal with "difficult" callers?  In this workshop we'll review some of the basics of managing telephone inquiries, and then share ideas for successfully handling demanding, angry, or overly talkative callers.

  • Check back for new schedule; also available on request

Workplace Violence Prevention:

All employees are required to review Workplace Violence Prevention annually (i.e., each calendar year).  Employees may meet this requirement either through online training or by attending instructor-led sessions.  The online training module can be accessed at  "Workplace Violence Prevention & Procedure Presentation."  For more information, please send an email to

(Approximate Length of Training: 1 hour)
Available on request

Civility in the Workplace:

(Approximate Length of Training: 1 hour)
Available on request

NYS Professional Development Programs

Resume Preparation Workshop for Classified Employees:

This workshop, led by a representative from the NYS Career Mobility Office, teaches State employees how to prepare a professional resume that reflects their skills, knowledge and education that are relevant to the job they are seeking.  Topics include: What to include in your resume; How to clearly and concisely present your skills and abilities; Styles of resumes; Common rules and common mistakes made in a resume.

Pre-registration is required; to enroll, please email

  • 1 - 4 p.m. - April 23

NYS & CSEA Partnership for Education & Training Skills for Success Courses for CSEA-Represented Employees 

(Click on the link to view the Spring 2015 catalog.)

NYS 2014-2015 Professional Development Programs For PEF-Represented New York State Employees

(Click on the above link for more information.)

NYS & CSEA Partnership Archived Webinars

Recorded webinars are available for download.
(Click on the above link for more information.)

NYS-Balance Online Courses:

Access 98 interactive online courses covering a range of personal and professional growth topics. Most courses can be completed within 30-45 minutes.
(Click on the above link for more information.)

NYS-Balance Webinars:

Monthly one-hour webinars on a range of practical work and life topics. Register in advance or view later online. (Click on the above link for more information.) Note that all webinars are archived and can be accessed through the NYS-Balance webpage. Use Username: nys and Password: balance).

The NYS-Balance theme for April is "Addressing Anxiety: How to Take Charge". 

The free monthly webinar, "Disrupting Negative Thoughts" will be offered on Thursday, April 16 from 12:00-12:30 p.m. and again from 1:00-1:30 p.m.

  • To register, go to the NYS-Balance homepage at: and enter username: nys and password: balance
  • If you are not available for the webinar, remember all the webinars are archived on the NYS-Balance site.


>>Difficult Conversations

Difficult Conversations, presented by the SUNY Leadership Institute, is designed to help supervisors and others develop more effective communication skills, including being assertive when dealing with passive, passive-aggressive, and aggressive individuals.  Attendees will learn about the stages of group development and group dynamics and discuss how to prepare for and conduct feedback and coaching sessions with employees.  Interactive role plays will provide an opportunity for attendees to practice and discuss the skills learned, with an emphasis on the difficult/awkward situations that may typically occur in the workplace. Participants will leave with a 21-day action plan to implement.

Pre-registration is required; to enroll, please send an email to

  • 9 a.m. - Noon - Apr. 15

>> Performance Programs and Evaluations for Supervisors of UUP-Represented Employees
Supervisor Training Part 1-UUP

  • Noon - 2 p.m. - April 21

>> Performance Programs and Evaluations for Supervisors of CSEA-Represented Employees
Supervisor Training Part 1-CSEA

  • Check back for schedule; also available on request

>> Counseling and Counseling Memos for Supervisors
Supervisor Training Part 2

  • Check back for schedule; also available on request

>GOER Supervisor's Guide to Counseling
>Counseling Memo Template


***To sign up for training, or for questions about training, send an email to***