Notices

Virus Alert!

If a window pops up in your web browser indicating that you have a virus or a malicious program on your PC, DO NOT CLICK IT or anywhere in the window!

 Close the browser immediately by using the X in the upper right hand corner of the screen.

Never click "Agree" or "OK" to close a window. Instead, click the red "x" in the corner of the window or press Alt + F4 on your keyboard to close a window.

Go to the following link for additional information: Special Report

 

Help Desk Services

There is no charge for any of our services for students who are currently enrolled in credit bearing classes at SUNY New Paltz.

• Student computer accounts and assistance.
• (NPCUID/Banner ID requests, password resets, my.newpaltz security lockouts).
• my.newpaltz.edu, NPMail, Library database assistance.
• Windows 2000/XP/Vista and Mac OS X network configurations for ResNet, wireless networking or dial-up Internet connection.
• Distribution of Ethernet cords for campus residents and Ethernet switches to students living in tripled rooms.
• Assistance with USB flash drives, recordable CDs and NP (N:) Drive.
• Office application issues and assistance.
• E-mail client setup.
• Virus/spyware removal from personal computers.
• Computer software troubleshooting.
• File recovery.
• Answers to general computer-related questions.
• Color printer and flatbed scanner with film scanning attachment available for academic uses.

Note: We can help you diagnose a hardware related problem: however, we cannot service hardware at the Student Help Desk.

 

Please note that if you are having a problem with the projectors, screens, document cameras, etc in smart classrooms on campus, please call Instructional Media Services at (845) 257-3630 or (845) 257-3639 at night (after 5:00 PM).

Contact the Student Help Desk

Telephone: (845) 257-3597, on campus phones dial x3597. If no answer, please leave a voice mail message including your name, telephone number with area code and brief description of the problem you are having. DO NOT leave your password or social security number.
E-mail:
When e-mailing the Student Help Desk, please provide your full name, NPCUID, phone number and a detailed description of the problem you are having. Please DO NOT send us your password or social security number. We cannot honor password reset requests by e-mail for security reasons. Please call or stop by if you need your password reset.
Walk-in service: HUM 103
Submit a support request online:

Academic Computing Issue Reporting and Resolution (Footprints)

Do you have a comment or suggestion for the Student Help Desk or it's employees? You can submit a comment to us and our supervisor through our website by using our new online Comments/Suggestions form. You can submit comments/suggestions anonmyously if you wish. Please note that this form is NOT for contacting the help desk about technical support related questions.

 

Office hours are subject to change based on assistant availability, holidays, exams or inclement weather. Please call the office to make sure we are open before you come over, especially during final exam periods and on weekends.

Links below may open in a new window.

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Copyright 2008 SUNY New Paltz Student Computer Help Desk. Website designed by Tim L.