Fake Virus Warning
If you are prompted to install a program called VIRUS TRIGGER, STOP!
This is malware which the Student Helpdesk cannot remove at this time.
This is FAKE anti-virus software...it is actually a virus! Do not install it! If you see something
on your screen that might indicate that it is installing, unplug your Internet connection immediately and then call the help desk.
Posted 11/21/08, edited 11/24/08
Help Desk Services
- Student computer accounts and assistance (NPCUID/Banner ID requests, password resets, my.newpaltz security lockouts)
- my.newpaltz.edu, NPMail, Library database assistance
- Windows 2000/XP/Vista and Mac OS X network configurations for ResNet, wireless networking or dial-up Internet connection
- Distribution of Ethernet cords for campus residents and Ethernet hubs to students living in tripled rooms
- Assistance with USB flash drives, recordable CDs and NPDrive
- Office application issues and assistance
- E-mail client setup
- Virus/spyware removal from personal computers
- Computer hardware and software troubleshooting
- File recovery
- Answers to general computer-related questions
- Color printer and flatbed scanner with film scanning attachment available for academic uses
There is no charge for any of the services listed above for students who are currently enrolled in credit bearing classes at SUNY New Paltz.
Please note that if you are having a problem with the smart classrooms on campus (projectors, screens, etc...) you need to call Instructional Media Services at (845) 257-3630 or (845) 257-3639 at night (after 5:00 PM). The help desk cannot help you with problems relating to smart classrooms. We can ONLY help with problems pertaining to the computers (logging in, using software, network connectivity, etc...)
Contact the Student Help Desk
Telephone: (845) 257-3597, on campus phones dial x3597. If no answer, please leave a voice mail message including your name, telephone number with area code and brief description of the problem you are having. DO NOT leave your password or social security number.
E-mail: 
When e-mailing the Student Help Desk, please provide your full name, NPCUID, phone number and a detailed description of the problem you are having. Please DO NOT send us your password or social security number. We cannot honor password reset requests by e-mail for security reasons. Please call or stop by if you need your password reset.
Walk-in
service: HUM
103
Submit a support request online: Academic Computing Issue Reporting and Resolution (Footprints)
Do you have a comment or suggestion for the Student Help Desk or it's employees? You can submit a comment to us and our supervisor through our website by using our new online Comments/Suggestions form. You can submit comments/suggestions anonmyously if you wish. Please note that this form is NOT for contacting the help desk about technical support related questions.
Fall 2008 Office Hours
Fall 2008 office hours are in effect from August 25, 2008 through December 19, 2008.
| Day | Open | Close |
|---|---|---|
| Sunday | 1:00 PM | 9:30 PM |
| Monday | 9:00 AM | 9:30 PM |
| Tuesday | 9:00 AM | 9:30 PM |
| Wednesday | 9:00 AM | 9:30 PM |
| Thursday | 9:00 AM | 9:30 PM |
| Friday | 9:00 AM | 4:30 PM |
| Saturday | 12:00 PM | 5:00 PM |
Office hours are subject to change based on assistant availability, holidays, exams or inclement weather. Please call the office to make sure we are open before you come over, especially during final exam periods and on weekends.
Help Desk Pages
- Home
- Frequently Asked Qustions
- Cisco Clean Access Agent
- Ethernet Cables and Hubs
- Announcements and Service Notes
- Software Available on Student Workstations
- Comments/Suggestions
Campus Services
Tutorials
- Renew your IP Address (common solution to Internet problems)
- How to disable file sharing in Limewire
- Installation of Clean Access Agent
Links below may open in a new window.
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Copyright 2008 SUNY New Paltz Student Computer Help Desk. Website designed and maintained by Tim L.