Faculty & Staff Help Desk

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Monthly Bulletin

Java Updates


We seem to constantly receive alerts telling us to update Java or that we cannot access a page due to an outdated version of Java...

What is Java technology and why do I need it?

Java is a programming language and computing platform first released by Sun Microsystems in 1995. There are lots of applications and websites that will not work unless you have Java installed, and more are created every day. Java is fast, secure, and reliable. From laptops to datacenters, game consoles to scientific supercomputers, cell phones to the Internet, Java is everywhere!

Should I upgrade to Java Version 7 Update 51?

Yes! However, it's best if we update it for you. if you are using RFSUNY and/or Xtender, please let us know when you contact the Help Desk.

 

Virus Protection

Since the start of the New Year the Help Desk has received numerous calls regarding computers infected with viruses and spyware.  

They say “Prevention is the Best Medicine” well that is true for computers as well.

 

How can you PROTECT yourself?

If a window pops up in your web browser indicating that you have a virus or a malicious program on your PC, DO NOT CLICK IT or anywhere in the window! Close the browser immediately by using the X in the upper right hand corner of the screen.

You can also press ctrl+alt+del(at the same time) on your keyboard and use the Task Manager to close any suspicious windows.

Contact the Help Desk

When in doubt call the Help Desk! If we do not answer the phone please leave us a message and we will call you back as soon as we return to the office. In the meantime, DO NOT click in the window.

Watch out for fake virus alerts

The web pages they use to scare the visitor look similar to Windows security alerts. These windows aren’t real and are not generated by Windows.The "Remove all" and "Cancel" also aren't real buttons, just part of the image which will execute the malicious code wherever the user clicks.

Surf and download more safely

• Only download programs from Web sites you trust. If you're not sure whether to trust a program you are considering downloading, enter the name of the program into your favorite search engine to see if anyone else has reported that it contains spyware.

• Avoid downloading pirated software.

• Never click "Agree" or "OK" to close a window. Instead, click the red "x" in the corner of the window or press Alt + F4 on your keyboard to close a window.

• Be wary of popular "free" music and movie file-sharing programs.

• Exercise caution with links to Web pages that you receive from unknown sources, especially if the links are to a Web page that you are not familiar with or suspicious of. Malicious software may be installed in your system simply by visiting a Web page with harmful content.

• Remember that “free” screensavers, games, videos, toolbars, etc. may be linked to all sorts of viruses and rogue programs.

• Don't open email attachments — even if it looks like it's from a friend or coworker — unless you are expecting it or know what it contains. If you send an email with an attached file, include a text message explaining what it is.

• Use caution on social networking Web sites (such as Facebook).

• Do not believe amazing offers and unlikely stories, and beware of phishing scams.

• Do not trade unknown files with peer-to-peer programs.

Note about Antivirus Programs

We currently use Symantec EndPoint Protection for protecting systems against viruses and spyware. However, even the most up-to-date anti-virus software may not detect the latest viruses. When a new virus is beginning to spread it may take up to a week before the virus definitions are readily available to detect it.

Beware of SPAM email

SUNY New Paltz has frequently been then target of spammers with emails claiming to be from the Help Desk asking users to increase the mail quota or send their username/password. We do not send email alerts because that is a technique that spammers use. We don't want to confuse our users and send messages like that. If you need to change your password, you can do so at any time through my.newpaltz or wait until the system prompts you to.

 

What if I am already infected?

Call the Help Desk. We will do a thorough cleanup of your computer.

In the future we will provide some more tips via our website on how to keep your computer up to date and protected.

 

Updated January 30th 2014