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Work Orders

Emergencies – An emergency is defined as an unusual occurrence, utility malfunction, equipment failure, and interruptions to service which presents an imminent danger to life, health or property.   Examples of emergency calls are:

  • Smoke or burning odors
  • Alarms going off
  • Elevator breakdown (with or without trapped individuals)
  • Loss of electrical power or water or live wire
  • Commodes or urinals overflowing or continuously flushing (wasting water)
  • Broken or gushing water from a pipe, flood
  • Heating or ventilation failure - too hot or too cold
  • Pest control calls for flies, bees, wasps, roaches and ants.  The service contractor responds to these requests once a week on Fridays unless it is a health and safety issue requiring “as soon as possible” response.
  • Nuisance animal removal from buildings
  • Building security problems - door will not close/lock, keys stuck in door, broken glass

Routine - These requests are basic maintenance, routine in nature and are received online or by word of mouth from our staff. Once received, they are entered onto the system in a timely manner.  A copy is generated online and sent back to the requestor advising him/her their work request has been received.  The response time is contingent upon scheduling and/or backlog constraints.  Work Order Request form can be found by logging into my.newpaltz.edu.   Examples of routine work requests include:

  • Routine plumbing work - dripping faucets, flushometer batteries not working, clogged drains
  • Routine electrical work - outlet not working, short in a wire, ballasts not working, exterior lights not working, flickering lights
  • Hang pictures, bulletin boards or clocks
  • Assemble desks, computer stands and furniture    
  • Repair furniture, desk legs, and wheels on office chairs
  • Install shelves or coat racks
  • Replace pans in air conditioning units

Scheduled Event Request – These work requests must be received at least 10 working days prior to your event.   If your event requires an estimate, these work requests must be received 15 working days prior to the event.  Examples of scheduled event requests are:

  • Deliver and pick up tables and chairs to exterior areas or buildings
  • Pick up and deliver oversized or heavy materials from receiving to a building
  • Rope off areas in a parking lot to reserve spaces for College Council members
  • Need estimate for ample power, outlets, extension cords or electrical support
  • Need assistance for set ups for events

Other Than Routine Request – These requests are usually in depth; require a larger scope of work, involve more than one trade and use materials that are not stocked in our warehouse.

They can result in the maintenance working overtime to accommodate class schedules and occupied offices.  These requests must be approved by the supervisor and the Assistant Director or the Director of Facilities Operations and Maintenance.  Depending upon the scope of job, the department could be responsible for labor and materials. Some examples of other than routine requests are:

  • New installations such as outlets and electrical fixtures
  • Installation of additional service to support new or relocated equipment
  • Upgrading existing or installing new lighting equipment
  • Support of campus special events which include power supply, flood lights and standby electricians
  • Repair and replacement of fixtures, supply and discharge lines for laboratory gases and compressed air
  • Lock and core change for entire areas due to lost/missing master or sub-master keys


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